MSP IT Service Engineer Team Lead
Purple Rock IT Solutions, United Arab Emirates

Purple Rock IT Solutions,, a leading Managed Service Provider (MSP), is seeking an experienced IT Service Engineer Team Lead to join our growing team. The IT Service Engineer Team Lead will be responsible for managing a team of IT Service Engineers and ensuring the delivery of high-quality IT services to our clients. The ideal candidate will have a proven track record of technical excellence, leadership, and customer service, and will be passionate about delivering innovative solutions to complex IT challenges.

Responsibilities:

• Manage a team of IT Service Engineers, providing guidance, support, and training as needed
• Develop and maintain strong relationships with clients, acting as a primary point of contact for all IT-related issues and concerns
• Plan, design, and implement network and infrastructure solutions, ensuring that they are aligned with client needs and requirements
• Provide system administration support for servers, storage, and virtualization, ensuring that they are maintained to the highest standards
• Configure, deploy, and manage cloud services such as Microsoft Office 365, Azure, and AWS, ensuring that they are secure and compliant
• Monitor and maintain system security and compliance, ensuring that clients' data is protected at all times
• Collaborate with team members to troubleshoot and resolve technical issues, and to provide guidance and support on complex projects
• Manage client relationships, ensuring that we are meeting their needs and that they are satisfied with our services
• Maintain accurate documentation of services provided and project status, and ensure that all team members are kept up-to-date
• Keep up-to-date with industry trends and technologies, and provide guidance and advice to clients on how to leverage them
• Cross collaboration with the sales team to develop solutions that best fit the needs of our client base.
• Assist with project planning and resource estimation for new projects
• Oversee the day-to-day operational, product/solution, and service delivery functions across all lines of business.

Requirements

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service delivery, including managing IT services for clients
• Knowledge of network design and implementation, system administration, cloud services, and security management
• Strong problem-solving and analytical skills, with the ability to think creatively and innovatively
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, team members, and other stakeholders. Displaying strong inter-personal and communication skills for client satisfaction.
• Strong leadership skills, with the ability to motivate and inspire team members
• Demonstrate high emotional intelligence (EQ) while interacting with customers and peers
• Ability to work independently and in a team environment, with a strong sense of accountability and responsibility
• Project management experience, with the ability to manage multiple projects simultaneously and to deliver them on time and within budget
• Industry certifications such as ITIL Foundation, CCNA, MCSE, or AWS are mandatory
• Ability to travel among GCC countries to oversee project deliverables

Benefits

• AED 20,000 - 25,000 Salary per month
• Medical Insurance
• Air ticket and Annual leave post completion of 1 year
• Paid Training sessions
• Great Peer Network

If you have any further questions or need additional assistance, please don't hesitate to ask.

Please note: Walk-in applications are strictly not accepted. Please apply for this job here.

Job Rewards and Benefits