Key Account Director
Sinch, United Arab Emirates
Job Description
We are Sinch. The world’s number one in mobile engagement, helping outstanding companies communicate with customers. And whether you know us or not, you’ve definitely used our tech. We’re on every channel and every phone, everywhere. 100%. Which means we’ve already chatted, through voice, video and message, and our tech has made your life easier to live, shop, share, like, play, chat and work.
The dream of personalizing content to all 15 billion phones in the world is no fairytale. Join us as Key Account Director in Dubai and chase the dream.
Essence of the Role
In this role, you will turn customer into fans owning your client accounts to ensure the most strategic and highest quality work. Be a trusted advisor to your clients and maintain a strong understanding of their business objectives. The primary responsibility for the role is account development and growth.
As our new Key Account Director, you will:
- Manage a portfolio of existing key accounts.
- Ensure growth and proactive account development.
- Establish relationships and secure contracts with key accounts and achieve assigned sales quotas and targets.
- Make presentations to C-level, senior managers, and decision makers.
- Defining customer requirements and produce proposals together with product specialists, technical sales, and customer delivery managers.
- Develop and maintain account plans, finding opportunities and forecast sales.
- Get insights amp; deep-dive into industry challenges, competitive landscape, financial performance trends, performance on key business metrics vis-a-vis global benchmarks/best practices of the client to find opportunities.
- Qualify the opportunities in these accounts.
- Negotiate and close deals.
Who are you?
In order to contribute to this role, you should have/be:
- Customer -focused and have the ability to build relationships with decision makers high-up in organizations.
- Good understanding of the operator market and all aspects of complex B2B sales.
- Excellent writing, presentation and communication skills and able to conceptualize the technical and commercial values of our offering.
- High energy, passion and driven to win.
- 5-10 years of experience from sales or other commercial roles, towards mobile operators in the region.
- Degree in business or similar field.
- Proficiency in English, both written and spoken.
- Strong intuition for business and people leadership skills.
- MEA business experience (mandatory).
- Self-starter with the ability to work under your own initiative, take ownership and be a team player.
- Strong presentation skills and ability to present business solutions to senior executives and ability to drive executive conversations at C-level.
Big Plus!
You will stand out in the crowd if you have:
- Experience in messaging (A2P), voice, or related wholesale services.
- Knowledge additional languages, specifically French or Arabic.
- A solid technical and commercial understanding gained from a commercial role in a technology company.
- Experience working in an international environment.
- Established C-Level / senior management network from the industry and region.
Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day.
Are you ready? Join us on our journey!
About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process.
Learn more about our hiring process with the Candidate Playbook