Senior Waiter/Cashier
SSC Egypt, United Arab Emirates

• Provide the highest standards of service both in quality and speed to maximize guest satisfaction and customer retention, as per Customer Service SOP.
• Possess knowledge of all products, menus amp; promos, and be aware of all special offers of the day/week.
• Provide detailed information to customers when asked (e.g. about portions, ingredients or potential food allergies).
• Maximizes the sales of each station by constantly amp; subtly applying upselling and cross-selling tactics.
• Ensure that all counters, retail amp; GnG displays, tables amp; trays are properly set u, as described in the Brand Management amp; Marketing SOP
• Ensure that all food safety points are kept in mind at all times and that food is handled according to the Food Safety SOP.
• Maintain friendly and polite behavior towards both customers and colleagues to create the utmost comfortable atmosphere.
• Ensure the highest standard of hygiene and cleanliness in the dining room, counters, equipment, and back areas, as per the Facility amp; Equipment SOP. Provide support for any kind of cleaning job in any area of the restaurant as required by the Branch manager or supervisor.
• Ensure strict compliance with all station checklists and cleaning schedules according to the shifts (opening-/closing/mid-shift). 10. Ensure strict control over cash manipulation, discount/promotion attribution, and check-out process as per the Tills amp; Cash Management SOP.
• Assist junior cashiers as necessary to follow the company’s operational procedures amp; policy.
• Ensure proper handling and storage of products according to the Stock management SOP to have 100% food quality on served dishes and 0% wastage.
• Attend the company training, Food Safety training, and any other kind of hygiene activity as required by the local authorities and company standards.
• Report any issue in the station or outlet (wastage, out of stock, equipment malfunction, guest complaint, etc.) to Branch management.

Requirements

• High school diploma or equivalent
• Previous experience working as a waiter/cashier
• Knowledge of cash handling procedures and basic accounting principles
• Excellent customer service and communication skills
• Ability to work under pressure and handle stressful situations
• Flexible schedule, including weekends and holidays
• Ability to stand and walk for extended periods of time

Job Rewards and Benefits