Waiter/Cashier
SSC Egypt, United Arab Emirates

• Provide the highest standards of service both in quality and speed to maximize guest satisfaction and customer retention, as per Customer Service SOP.
• Possess knowledge of all products, menus amp; promos, and be aware of all special offers of the day/week.
• Provide detailed information to customers when asked (e.g. about portions, ingredients, or potential food allergies).
• Maximize sales of each station by constantly amp; subtly applying upselling and cross-selling tactics.
• Ensure that all food safety points are kept in mind at all times and that food is handled according to the Food Safety SOP.
• Maintain friendly and polite behavior towards both customers and colleagues to create the utmost comfortable atmosphere.
• Ensure the highest standard of hygiene and cleanliness in the dining room, counters, equipment and back areas, as per the Facility amp; Equipment SOP. Provide support for any kind of cleaning job in any area of the restaurant as required by the Branch manager or supervisor.
• Ensure strict compliance with all stations’ checklists and cleaning schedules according to the shifts (opening-/closing/mid-shift).
• Ensure strict control over cash manipulation, discount/promotion attribution, and check-out process as per the Tills amp; Cash Management SOP.
• Ensure proper handling and storage of products according to the Stock management SOP to have 100% food quality on served dishes and 0% wastage.
• Attend the company training, Food Safety pieces training, and any other kind of development activity as required by the local authorities and company standards.
• Report any issue in the station or outlet (wastage, out of stock, equipment malfunction, guest complaint, etc.) to Branch manageme

Requirements

• Proven work experience as a waiter or cashier
• Excellent communication skills
• Ability to multitask and work under pressure
• Strong organizational and time management skills
• Attention to detail
• Ability to work flexible hours, including weekends and holidays
• High school diploma or equivalent certificate

Job Rewards and Benefits