Lead Waiter/Cashier
SSC Egypt, United Arab Emirates

• Provide the highest standards of service both in quality and speed to maximize guest
• satisfaction and customer retention as per Customer Service SOP.
• Possess knowledge of all products, menus amp; promos, and be aware of all special offers of theday/week.
• Provide detailed information to customers when asked (e.g. about portions, ingredients, or potential food allergies).
• Maximizes the sales of each station by constantly amp; subtly applying upselling and cross-selling tactics.
• Ensure that all counters, retail amp; GnG displays, tables amp; trays are properly set-up, as describedin the Brand management amp; Marketing SOP
• Ensure that all food safety points are kept in mind at all time and that food is handled according to the Food Safety SOP.
• Maintain a friendly and polite behaviour towards both customers and colleagues to create the utmost comfortable atmosphere.
• Ensure the highest standard of hygiene and cleanliness in the dining room, counters, equipment and back areas, as per the Facility amp; Equipment SOP. Provide support for any kind of cleaning job in any area of the restaurant as required by Branch manager or supervisor.
• Ensure strict compliance to all station’s checklists and cleaning schedule according to the shifts(opening-/closing/mid-shift).
• Ensure a strict control over cash manipulation, discount/promotion attribution and check-out process as per the Tills amp; Cash Management SOP.
• Ensure proper handling and storage of products according to the Stock management SOP to have 100% food quality on served dishes and 0% wastage.
• Oversee all other line staff cash registers manipulations, especially for opening/closing procedures, and all other sensitive functionalities (refunds, voids, line delete etc). Ensures strict compliance to company’s policy.
• Maintain all storage areas tidy and organised at any time, and assist the branch management during stocktakes
• Act as trainer to the new joiners and as a mentor to all (senior) waiters/cashiers working with them at their respective station/outlet.
• Attend the company trainings, Food Safety trainings and any other kind of hygiene activity as required by the local authorities and company standards.
• Report any issue in the station or outlet (wastage, out of stock, equipment malfunction, guest complaint, etc.) to Branch management.

Requirements

• High school diploma, GED or equivalent experience required
• 2+ years of experience working as a waiter and cashier, with at least 1 year of experience in a supervisory role
• Excellent customer service skills
• Ability to work in a fast-paced environment and to multitask
• Strong leadership, communication and organizational skills
• Knowledge of restaurant operations, inventory management and point-of-sale systems
• Ability to work flexible hours, including nights and weekends

Job Rewards and Benefits