Customer Service Representative
Bayut | dubizzle, United Arab Emirates
Job Description
Bayut amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
As a Sales Promoter and Customer Service representative, you will play a pivotal role in promoting our car offerings, engaging potential buyers, and providing outstanding customer service. Your enthusiasm, product knowledge, and customer-centric approach will contribute to our business growth and enhance our reputation as a trusted provider of pre-owned vehicles and the respective services.
1. Sales Promotion:
- Actively engage with walk-in customers and potential buyers to showcase our range of used cars and corresponding services.
- Lead Generation for different types of services offered by dubizzle cars.
- Present a compelling sales pitch and address customer inquiries effectively to drive interest and potential purchases.
2. Customer Service:
- Greet customers warmly, establish rapport, and create a welcoming atmosphere.
- Assist customers in identifying their specific requirements and recommend suitable vehicles based on their needs and preferences.
- Handle customer concerns, complaints, and inquiries promptly and professionally, ensuring a positive resolution and exceptional service.
3. Product Knowledge:
- Develop an in-depth understanding of the services offered, along with the fine details of the requirements, eligibility etc.
- Stay updated on industry trends, and competitive offerings to provide accurate and up-to-date information to customers.
4. Administrative Tasks:
- Maintain accurate and organised customer records, sales documentation, and EOD reports
- Interact and collaborate with the respective teams to get the service completed end to end for the customer.
Requirements
- Associate’s or bachelor’s degree in a related field, additional education in sales or customer service is a plus.
- Previous experience in sales or customer service, preferably in the automotive industry.
- Proven work experience of handling customer queries and upselling existing services.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proven ability to deliver persuasive sales pitch and handle customer inquiries.
- Proficiency in using CRM systems and sales tools.
- Proficiency in Microsoft Office Suite
- Strong interpersonal and communication skills with a customer-centric approach
- Strong communication and follow-up skills.
- Fluency in English and Arabic , knowledge of additional languages is a plus.
- Strong team player who has worked cross-function before to coordinate and get the work done.
- High adaptability to change and ability to execute quickly.
- Highly presentable individual with a professional attitude
- Team player
- Always pleasant and presentable
Benefits
- A fast paced, high performing team.
- Multicultural environment with over 50 different nationalities
- Competitive Tax-free Salary
- Comprehensive Health Insurance
- Annual Air Ticket Allowance
- Employee discounts at multiple vendors across the emirates
- Rewards amp; Recognitions
- Learning amp; Development
Bayut amp; dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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