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Associate Manager - Credit Card Operations
Zeta, United Arab Emirates
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 16, 2023
Last Date
Nov 16, 2023
Location(s)
Job Description
As a Senior Credit Card Operations Manager, you will play a critical role in overseeing and managing credit card operations for our organization in the US market. You will be responsible for ensuring the efficient and effective execution of credit card operations processes, driving operational excellence, and delivering exceptional customer service. This position requires strong leadership skills, extensive knowledge of credit card operations, and a keen understanding of the US market dynamics.What is the job like?- Strategy and Planning:
- Develop and implement strategies, policies, and procedures for credit card operations in alignment with organizational goals.
- Identify opportunities for process improvements and operational efficiency enhancements.
- Collaborate with cross-functional teams to ensure seamless integration of credit card operations with other business functions.
- Team Management:
- Lead and manage a team of credit card operations professionals, providing guidance, mentorship, and performance feedback.
- Foster a positive work environment that promotes teamwork, collaboration, and individual growth.
- Establish clear goals and objectives for the team, monitoring progress and ensuring timely completion of tasks.
- Process Management:
- Oversee end-to-end credit card operations processes, including network settlement, dispute management, repayments, fraud prevention and customer service.
- Ensure compliance with regulatory requirements and internal policies.
- Monitor key performance indicators (KPIs) and metrics to assess process efficiency, identify areas for improvement, and drive performance optimization.
- Risk Management:
- Implement risk management frameworks and controls to mitigate operational risks.
- Monitor and address fraud risks, chargebacks, and disputes related to credit card operations.
- Collaborate with risk and compliance teams to ensure adherence to industry standards and best practices.
- Customer Service:
- Maintain a customer-centric approach, ensuring timely and accurate resolution of customer inquiries, complaints, and escalations.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with customer experience teams to improve service delivery and exceed customer expectations.
Who should apply for this role?- Comfortable with US Shift - 3PM -11PM
- Bachelor's degree in business, finance, or a related field (MBA preferred).
- Proven experience (typically 7+ years) in credit card operations, preferably in a leadership role.
- In-depth knowledge of credit card operations processes, industry regulations, and best practices.
- Strong analytical and problem-solving skills with the ability to make data-driven decisions.
- Excellent leadership and people management abilities.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Exceptional communication and interpersonal skills.
- Experience with risk management and compliance practices within the credit card industry.
- Proficiency in using credit card management systems and technology platforms.
Job Specification
Zeta
Information Technology and Services - Bengaluru, India