Assistant Manager - Operations
Kitopi, United Arab Emirates

Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised Famp;B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.
Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.
As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.
With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.What You'll Do

• Outlet team
• Achieving budgets and targets
• Writing and maintainingSOPs
• Menu development
• Staff schedulingand checking attendance
• Attendance reporting
• Petty cash management and reporting
• Day-to-day management(80% of the time in outlets)
• Coaching and development
• oCustomer service
• oSelling
• Ensuringagreedoutlet standards aremet:
• oProduct availabilityand food wastage
• oMerchandisingand labelling
• oHygiene and food safety
• oCleanliness
• oDrink preparation
• oFood preparation
• oDelivery preparation
• oPayment and cash handling
• Product ordering
• Inventory management
• Equipmentservicing andmaintenance
• Supervising events
• New outlet site sourcing
• Recruitment
• Competitor analysis
• Staff liaison (inconjunction with HR)

• Cloud kitchen relationships
• Checkingfood and beverages are made to brand standard
• Equipment servicing and maintenance(TBC)

• Supply chain
• Managing collection and deliveryfromfood suppliers
• Cash delivery to Head Office

What Are We Looking For?

• 6+ years’ experience managinggroups ofoutlets for aleading coffee or casual dining brandin the UAE or the other GCC countries
• Experience of managing:
• oOutlet teams
• oCloud kitchen relationships
• oSupply chainincluding planning,ordering, collection, delivery,receiving
• Ability to coach and develop junior members of staffin customer service and selling
• Strong attention to detail skill
• Ability to work under pressurewith strong time-management
• Excellent written and spoken English
• Proficient,multi-seniority communicator
• Passion forfood and beverage
• Experience of writingStandard Operating Procedures (SOPs)
• Newoutlet opening experience
• UAE driving licence - own car required

Recruitment Process and TimelineFirst, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding - this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 2-3 weeks.
Benefits- Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself- You'll be involved in customized workshops run by Kitopi Academy - You’ll have a chance to work in an international, diverse, and inclusive environment- You’ll be part of one of the most caring communities out there.- Finding a chance to become a shareowner with our ESOP plan (Tamp;C Applies)- Free and unlimited access to a nutritionist because we care about you- No Dress Code! (Tamp;C Applies)- Extendedmaternity and parental leave- The infamous team activities and social events are bursting with fun- Inclusive Private He