Resale Agent
Nahla, United Arab Emirates

PRIMARY PURPOSE:

The Resale Agent is responsible for managing all aspects of the seller’s transactions from first contact to purchase agreement.

RESPONSIBILITIES:

• Meet company expectations by providing excellent customer service.
• Consistently make a good first impression when calling potential customers; maintaining a friendly and professional tone at all times.
• Well understanding of customer requirements to successfully close the deal.
• Contacts potential existing or non-existing customers to inform them about our new market campaigns or services using given scripts.
• Matching the Buyer’s and Tenant’s inquiries addressed by the Listing and Sales Agents within a timely manner.
• Generates and qualifies leads from cold calling and inbound interaction.
• Handle customer complaints to maintain and improve the company’s reputation.
• Go the “extra mile” to achieve the sales target and facilitate future sales.

QUALIFICATIONS & EXPERIENCE:

• A bachelor's or associate degree in marketing, sales, or a related field may be advantageous.
• 2 years Proven experience as telesales representative with minimum 2 years’ experience or other sales/customer service role.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent knowledge of English.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Proven track record of successfully meeting sales queries preferably over the phone.

Job Rewards and Benefits