Customer Support Intern
Bayut | dubizzle, United Arab Emirates
Job Description
Bayut amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
We are looking for a Customer Support Intern who will be supporting the Operations Manager in ensuring that the day to day operations of the CS team are completed efficiently, along with documentation and handling of customer queries and complaints. You will also support the inbound channels during peak hours and help identify and escalate complaints across different channels (Social Media, Call, Chat, etc).
In this role, you will:
- Communicate with clients through various channels providing product and service information
- Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Keep a record of customer interactions, transactions, comments and complaints.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- A minimum of secondary education
- Preferably undergraduate in business or Communication
- Fresh graduates / 1-2 years of experience in a Customer Support/ Call Centre role
- Knowledge of ticketing systems and Customer support practices
- Excellent verbal and written communication skills
- Strong organization, problem-solving and multi-tasking and inter personal skills
- Ability to demonstrate empathy and compassion
- Phone etiquettes
- Patient
- Flexible
- Enthusiastic
Benefits
- A fast paced, high performing team.
- Multicultural environment with over 50 different nationalities
- Competitive Tax-free Salary
- Comprehensive Health Insurance
- Annual Air Ticket Allowance
- Employee discounts at multiple vendors across the emirates
- Rewards amp; Recognitions
- Learning amp; Development
Bayut amp; dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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