Assistant Manager Operations
Bayut | dubizzle, United Arab Emirates

Bayut amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As Assistant Manager Operations, you will be responsible to manage a team and answer questions related to the product and service. You will also be responsible to prepare correspondences and fulfill customer needs to ensure customer satisfaction.

In this role, you will:

• Lead the team to manage all customer support needs;
• Drive the customer success and support journey on our products;
• Prepare product or service reports and manage KPIs by collecting and analyzing data
• Contribute to team effort by accomplishing related results as needed;
• Identify and assess customers’ needs to achieve high levels of CSAT scores
• Build sustainable relationships of trust through open and interactive communication;
• Provide accurate, valid and complete information by using the right methods/tools;
• Escalation management - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
• Workforce Handling - Ensure floor management, communication procedures, guidelines and policies are followed

Requirements

• Masters/MBA and PMP
• 4-5 years experience in customer success/support teams. Entrepreneurial and high growth tech firm experience preferred.
• Experience in handling multiple projects, project management and coordination
• with stakeholders

• Proven customer support experience;
• Familiar with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters;
• Excellent communication and presentation skills;
• Excellent phone contact handling skills and active listening
• Data Handling skills - KPI management
• Ability to multitask, prioritize and manage time effectively.
• Interpersonal relationship - handle a large team with varied skills and dimensions
• Stakeholder Management - ability to build relations with diverse user base

Benefits

• A fast paced, high performing team.
• Multicultural environment with over 50 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards amp; Recognitions
• Learning amp; Development

Bayut amp; dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#dubizzle

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