Assistant Manager - Training Development
Kitopi, United Arab Emirates

• Drive the implementation of the global training strategy in the area of responsibility across backliners and frontliners and all sub-departments (including but not limited to office-based, kitchen-based, front-of-house, and warehouse Kitopians):
• Design and plan training programs aligned to the global training strategy and departmental needs
• Lead and deliver engaging and interactive training sessions both online and offline
• Cascade training knowledge through designing, planning and leading train-the-trainer programs with stakeholders (including but not limited to Team Leads, Operations Leads, etc.)
• Manage Trainers trained through Train-the-Trainer (TTT) programs, ensure continuity and up-to-date knowledge and ensure adequate training delivery
• Lead and oversee employee induction and orientation for all new Kitopians in the area of responsibility
• Act as SME for all training and learning topics in your area of responsibility:
• Adopt a customer-oriented approach to internal customers, maintain close collaboration with key stakeholders and act as key partner
• Identify training needs in collaboration with department and team leaders
• Design, plan, and deliver training programs and materials based on identified training needs
• Monitor training quality and impact on business, and measure its effectiveness based on defined success criteria and KPIs
• Collaborate and seek feedback from training stakeholders to assess impact
• Audit, maintain and enrich Kitopi’s LMS for the area of responsibility as well as topics of expertise, ensuring content is readily available and up-to-date
• Monitor data cleanliness and accuracy
• Regularly report on training completion and progression to management and stakeholders
• Maintain and create learning journeys aligned to the global training strategy and the department’s goals
• Act as a change driver in the organization:
• Assist in special projects and initiatives by creating, planning and delivering training programs
• Drive initiatives with high employee impact

• Industry and organization experience:
• Strong Famp;B experience, such as in restaurants or hotels, ideally in large organizations
• Experience working in a complex matrix organization or environment
• Previous experience in training, learning and development:
• Deep understanding of adult learning principles and their applications to different training contexts
• Knowledge of a variety of training methods and techniques, including interactive activities, simulations, case studies, and role plays to enhance the learning experience
• Experience with instructional and/or learning content creation and content design
• Experiences with LMS, such as learner journey creation, course assignment, course completion monitoring, and reporting
• Personal skills:
• Autonomous and able to work independently towards targets
• Strong people skills, with stakeholder management and collaboration skills
• Team player with positive energy
• Can-do attitude, not afraid to work under pressure in a high-performance environment

Job Rewards and Benefits