Team Lead

Team Lead
Bayut | dubizzle, United Arab Emirates

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Feb 2, 2024
Last Date
Mar 2, 2024
Location(s)

Job Description

Bayut amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As a Team Lead, you will be responsible to organize and ensure the smooth running of the entire company operations. Your area of responsibility is very wide and ranges from effectively creating and implementing SOPs, monitoring internal team KPIs, increasing the productivity of the team and customer satisfaction, meeting expectations of internal and external clients, and ensuring constant improvement of processes.

In this role, you will:

  • Improve customer support experience, create engaged clients and facilitate organic growth;
  • Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution;
  • Monitor team KPIs, guide and develop the team and nurture an environment where team members can excel through encouragement and empowerment;
  • Analyze statistics amp; data and compile accurate reports;
  • Analyze and improve process and service procedures, policies and standards;
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.

Requirements

  • Bachelor’s in business or Information Technology
  • At least 4 years of experience in Customer Support with a minimum of 2 years in a supervisory or managerial role.
  • Knowledge of creating and implementing business processes.
  • Knowledge of KPI management
  • Excellent Communication Skills, both Verbal and Written
  • Strong organization skills
  • Critical thinking and problem-solving skills.
  • Advance troubleshooting and multi-tasking skills
  • Strong leadership and managerial qualities
  • Patient
  • Empathy

Benefits

  • A fast paced, high performing team.
  • Multicultural environment with over 50 different nationalities
  • Competitive Tax-free Salary
  • Comprehensive Health insurance
  • Annual Air Ticket Allowance
  • Employee discounts at multiple vendors across the emirates
  • Rewards amp; Recognitions
  • Learning amp; Development

Bayut amp; dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#dubizzle

Job Specification

Job Rewards and Benefits

Bayut | dubizzle

Information Technology and Services - Dubai, United Arab Emirates
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