Assistant Front Office Manager - European Experience for Luxurious 5-Star Hotel
Apt Resources, United Arab Emirates

Apt Resources is currently seeking an Assistant Front Office Manager to join the team of our prestigious client. As an Assistant Front Office Manager, you will play a key role in ensuring that guests have a memorable and enjoyable stay. This is a great opportunity for someone with strong leadership abilities and excellent customer service skills to contribute to the success of our prominent client.

• Assist the Front Office Manager in overseeing the day-to-day operations of the front desk
• Train, motivate, and supervise front desk staff to deliver exceptional customer service
• Handle guest complaints and ensure timely resolution
• Manage room reservations and ensure accurate and efficient check-in and check-out processes
• Coordinate with other departments to ensure smooth operations and guest satisfaction
• Monitor and maintain hotel occupancy and revenue targets
• Assist with budgeting, forecasting, and reporting
• Stay updated on industry trends and implement best practices

Requirements

• Prior experience in a supervisory role in a hotel front office
• Strong leadership and communication skills
• Exceptional customer service skills
• Ability to handle guest complaints and resolve issues effectively
• Proficient in hotel management software and reservation systems
• Excellent organizational and multitasking abilities
• Attention to detail and problem-solving skills
• Resort experience within a luxury brand with 5* hotel/resort experience
• Min 1 to 2 years experience in a similar role, in a resort setting
• Strong skills and knowledge of the Opera system
• Excellent communication skills - written and oral
• Adaptability to diverse market and team
• Excellent guest experience skills
• Experience leading complex teams

Benefits

Basic: 7,200 AED

Housing Allowance: 2,250 AED

Service Charge; Upselling incentives

30 Vacation days

Insurance Cover

Colleague Laundry (Uniform)

48 Working Hours weekly and operational

6 months probation

2 months notice period

Flight allowance to home destination for self every 12 months

Job Rewards and Benefits