Dedicated Lifestyle Manager - Arabic Speaking
Ten Group, United Arab Emirates
Job Description
As a Dedicated Lifestyle Manager at Ten, you will play a crucial role in delighting and retaining our members. You will be expected to go above and beyond to ensure each member enjoys a memorable experience with elevated access to fulfill their dining, entertainment, retail and travel needs.
You will excel in active listening, quickly understanding the unique desires and requirements of each member and their families. Your expertise lies in building relationships swiftly, drawing on existing knowledge, staying updated on trends relevant to our UHNW audience, and seamlessly connecting with members.
Being well-versed in our service offerings and the expertise of your colleagues is essential. Your ability to match members' needs with our services and provide a personalised, world-class experience will transform members into dedicated advocates of our service. Going the extra mile is not just a requirement but a commitment to delivering exceptional service that exceeds expectations.
Who We Are
Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.
As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.
Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.
Looking ahead, Ten's strategy revolves around four key areas:
- Deliver a world-class member experience
- Invest in technology
- Expand contracts with new and existing clients
- Establish a foothold in new markets by leveraging its market-leading service proposition
For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...
Key Responsibilities
- Professionally onboard members to Ten, tailored to their needs, ensuing that they feel connected to as an individual and understand how they personally best use the service
- Building strong, trustworthy professional relationships
- Lifestyle Managers are the front runners in luxury service, setting a standard for top servicing, striving to positively impact wider servicing at Ten and leading by example
- Establish strategies for low users, high users and engage members that haven’t used our service for some time, seeking out roadblocks to their use and helping the member and/or Ten navigate these
- Communicate effectively with colleagues, enabling them to be useful, efficient and learn from the best
- To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings
- To promote the wider Ten business to our members and engage with specialists as much as possible, ensuring top standard of work and service
- To manage your daily tasks, ensuring that tasks are completed on time and others can quickly identify priorities in your absence
- To demonstrate you can confidently create relationships with suppliers and communicate to specialists within Ten
- To gather feedback from members’ previous requests and use this feedback effectively
- To keep administration and research relating to the members or the members requests accurately up to date on Ten’s CRM system
- To think commercially and ensure that any opportunities for commission are realized
- Act as an ambassador for Ten at all times
Requirements
Key Skills amp; Attributes:
- Only Arabic speaking candidates who are CURRENTLY based in the UAE will be considered
- Fluency in English and Arabic is required. Excellent written amp; oral communicati