AL Mahirah
Verified
Customer Service Executive
- Abu Dhabi
- Full Time
The essentials
- Experience1 Year
- Career levelNon-Managerial
- ShiftMorning Shift
- EducationA diploma or bachelor’s degree in business administration, communications, hospitality, or a related field; equivalent customer service experience may be considered. Prior experience in food and beverage, manufacturing, retail, or order coordination is pr
What you’ll be doing
AL MAHIRAH is a food and beverages manufacturing company based in Abu Dhabi. We are seeking a Customer Service professional to support customers, coordinate order-related requests, and help maintain a reliable service experience across the business. The successful candidate will communicate clearly with customers and internal teams while ensuring inquiries are handled accurately and promptly.
Key Responsibilities
Key Responsibilities
- Respond to customer inquiries through approved communication channels and provide accurate information about products, orders, delivery status, and service procedures.
- Receive, record, and follow up on customer requests, complaints, returns, and feedback in an organized manner.
- Coordinate with sales, production, warehouse, and delivery teams to resolve order issues and provide timely updates.
- Maintain accurate customer records, service logs, order notes, and follow-up actions.
- Escalate product quality, delivery, or service concerns to the appropriate department and track resolution through completion.
- Support customer retention by demonstrating professionalism, product awareness, and a helpful approach in every interaction.
- Follow company procedures, food and beverage handling
What we’re looking for
- Strong verbal and written communication skills in a customer-facing environment.
- Ability to listen carefully, understand customer needs, and provide clear, courteous responses.
- Experience recording inquiries, complaints, orders, and follow-up activities accurately.
- Good coordination skills for working with production, warehouse, delivery, and sales teams.
- Ability to prioritize multiple requests, meet response timelines, and remain calm under pressure.
- Practical problem-solving and complaint-resolution skills with appropriate escalation judgment.
- Basic proficiency with email, spreadsheets, customer records, and order-management systems.
- Professional conduct, attention to detail, reliability, and awareness of food and beverage product information.
About Us
we are manufacuring company, dealing in Food & Baverages
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