Field Systems Software Technician

Dubai
Full Time
Travel required

Posted Sep 19, 2026Apply by Dec 19, 2026

The essentials

Experience2 Years
Career levelNon-Managerial
ShiftMorning Shift
EducationBachelor Degree; 2 years of experience

What you’ll be doing

About the role
We are hiring a Field Systems Software Technician to support installation and service work in the UAE. You will install and configure NeoCloud / AI software for data-center and enterprise customers, coordinate with backend developers, and communicate with customer IT teams.

Responsibilities

Install, configure, and validate NeoCloud / AI software on customer environments
Work with the backend team on deployments, upgrades, and issue escalation
Communicate with customer IT teams regarding requirements, access, timelines, and handoff
Manage site visits or remote sessions from preparation through sign-off
Document installed components and outstanding items

Work details
Full-time, morning shift, on-site in Dubai, UAE, with field visits to customer sites and remote coordination with the backend team. Travel is required. Hardware rack and cabling are not the focus.

What we’re looking for

Linux, server, and cloud software installation
Networking basics, including DNS, firewalls, VPN, and ports
Customer-facing technical communication in English
UAE field travel and site visits
NeoCloud / AI / GPU infrastructure experience is a plus
Bash / Python scripting is a plus

Perks & benefits

Gratuity
Health Insurance
Leaves
Transport

About the employer

Raqi.ai

Computer Software · Dubai, United Arab Emirates Verified

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About Us

Raqi.ai builds and deploys NeoCloud / AI software platforms for enterprise and data-center customers in the UAE. Legal name: Raqi Ai and Technology Managment and Consultancy DWC-LLC. We hire field technicians and pre-sales specialists for customer