Office Administrator / Customer Service Coordinator

Filatech 3D Printing Industries FZ-LLC manufactures standard and specialty plastic filaments and granules for 3D printing at its facility in Technology Park, Ras Al Khaimah. We are seeking an organized Office Administrator / Customer Service Coordinator to support daily office operations and provide responsive service to customers in a manufacturing environment.

Responsibilities

• Coordinate customer inquiries, orders, product information requests, and follow-up through appropriate communication channels.
• Prepare and maintain quotations, order records, correspondence, customer files, and other office documentation.
• Coordinate order status and delivery updates with production, warehouse, and logistics colleagues.
• Support daily administrative tasks, including scheduling, data entry, filing, and maintaining accurate records.
• Assist with resolving routine customer issues, escalating technical or production matters to the relevant team.
• Help ensure customer and business information is handled accurately and confidentially.

This on-site position is suited to a service-minded professional who can manage multiple priorities, communicate clearly, and support dependable coordination between customers and internal teams.

Clear, professional written and verbal communication and a customer-focused approach.

Strong organization, time management, attention to detail, and ability to prioritize concurrent requests.

Proficiency with email, word processing, spreadsheets, and accurate data entry.

Experience maintaining customer records, preparing correspondence or quotations, and tracking orders or follow-ups.

Ability to coordinate effectively with production, warehouse, and logistics teams in a manufacturing setting.

Sound problem-solving skills, discretion with confidential information, and confidence escalating issues appropriately.

Adaptability, reliability, and a collaborative approach to daily office and customer service work.