IT Coordinator Park Support
Motiongate Dubai, United Arab Emirates
Job Description
Building Fun
In a never before seen experience, Dubai Parks and Resorts hosts MOTIONGATE™ Dubai – a destination that brings visitors in direct contact with their favorite characters and stories. We are inviting everyone to play a part and as a team member of MOTIONGATE™ Dubai, you’ll enjoy all the fun that comes with an exciting career. You’ll work with a cast of amazingly talented and inspiring people in a job that’s so immersive it hardly feels like work. Come and work with an exciting team where we all play a vital part in the story – whether you choose a role serving the delicious food, to maintaining equipment, performing in costume or operating a ride. Whatever your chosen vocation you will help tell compelling, enduring stories and create memories for our guests that will last a lifetime.
Play Your Part
An excellent career opportunity has now arisen under Motiongate Dubai, IT Department as IT Coordinator Park Support. In this role you are responsible to deliver excellent IT support and service delivery to Motiongate Park. You are responsible to maintain IT systems and networks and to execute technical and administrative tasks and maintain the computers and networking systems working to their maximum capacity with greatest efficiency.
Main Duties:
Institute protocols for the use of IT across departments and projects
Delivering IT support services to all business operations such as Park Operation, Retail, F&B business and end users
Act as link between end users and higher level support
Able to trouble shoot systems, network problems and diagnosing and solving hardware or software faults
Ensure all incidents and requests are recorded in Service Desk and actioned upon quickly
Manage daily support issues on site, and escalating to proper channels as and when necessary
Deploy & maintain IT equipment and software on site across the park
Install and configure software and hardware (printers, network cards etc.)
Oversee, track and measure system and network performance
Perform troubleshooting, repairs and data restoration
Design, plan and execute training on the use of systems and networks
Collaborate with other professionals to maintain park standards and functionality
Support the park in various operation roles during busy days
Any other duties as may be reasonably requested by the management team
Job Specification
Are You a Star?
In order to be qualified for this role you should possess the below criteria:
Essential:
Minimum a Diploma in Information Technology /Computer Science and/or relevant field
Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCSDT)
Minimum 2-3 years of IT support role experiences in hospitality industries such as Parks, F&B, Retail operations or hotels
Previous experience in handling Point of Sales (“POS”), other retail or F&B systems
Understanding of TCP/IP protocols and LAN/WAN configuration
Solid knowledge of IT systems and applications
Able to communicate with business users at all levels.
Strong troubleshooting skills in software problem or technical issues.
Comprehensive knowledge of computer hardware & software concepts.
Able to work in an outdoor, fast pace and dynamic hospitality environment.
Work on a rotating shift including weekends and public holidays
Desirable:
Certification (CompTIA Network+, CompTIA Security+ etc.) is a plus
Minimum 5+ years of IT support role experiences in Theme Park, F&B, Retail operations
Previous experience in handling different park systems (i.e. Point of Sales (“POS”), VGS System, Omnico System, Digital Signage, ERP Support, NI Payment Gateways, Turnstile Support, Rides System Support)
Excellent skills in excels and power points
Strong understanding of hospitality IT support and services
Have involved in pre-opening of attractions/parks, Rides, F&B and Retail operations or hotels
Have some support experience in supporting ticketing system & turnstiles.
Able and quick learner to learn about the retail, ticketing and F&B business processes.
The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.
We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.