Cafe Manager - Marks & Spencer
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Cafe Manager | Marks & Spencer | Dubai
About the role:
The Café Manager must ensure the seamless running of the M&S Café in the most efficient and effective manner. They must deliver the highest possible standards of service, whilst being pro-active in maintaining and or improving turnover and profitability. Reports to the Store Manager in DFC.
Key Responsibilities:
Café & Customer Management
Seek and maximise revenue opportunities and minimise costs
Consistently exceed customer expectations
Develop a motivated and high performing team committed to delivering clear goals
Protect the health, safety and well being of our customers and colleagues
Be a change agent, constantly reviewing service delivery
Work closely with the existing M&S Café team to ensure a seamless operation
Develop a culture of actively seeking feedback from customers on a regular basis
Agree and implement actions to continuously improve the customer experience
Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently
Maintain and further enhance relationships within the immediate locality, namely residents, retail and office tenants
Create, deliver and measure promotional activities, including staff incentives
To provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out
Ensure Bi-weekly meetings take place with key personnel both in the Café and the store to ensure the team are fully briefed and action points are recorded and achieved.
Make yourself aware and notify your team of any menu changes, special requirements (including menu items and dishes), outstanding orders or work tasks required prior to the commencement of service
Ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work
Supervise the daily morning meetings with all staff to brief on the day’s activities, menus and events
People
Develop a positive and direct relationship with all colleagues
Within the department, support a culture of pride, ownership and desire to exceed expectation
Foster a culture of flexibility
Ensure you respond quickly and positively to changing requirements whether within the department or outside in order to meet business demands
Job Specification
About the person:
5 years experience in the Hospitality/Food & Beverage industry experience
Strong knowledge of food and its preparations, trends, competition
Knowledge of local health and safety regulations
Demonstrates good ability to work under pressure and multi-task
Strong customer focus.
Experience with, and passion for premium food outlets and cafe’s
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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