Workshop Manager - Toyota
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Workshop Manager- Toyota
Job Purpose: This position will manage and lead a team of technical people in allocating workload and managing the day to day operations to drive workshop performance in line with assigned sold hours target. It requires to co-ordinate with different departments and distributor team ensure Fix It Right process is followed and vehicles are delivered on time in excellent condition.
Key Responsibilities:
1) Operational performance
To maximize the sold hours from Aftersales operation to meet the revenue performance objectives through target setting
2)Fix It Right (FIR):
Adherence to FIR program as per Principal Guidelines & create a culture to follow FIR process
Identification and management of FIR concerns, and set actions to close GAP on set KPI’s
Submission of Branch Field Technical Reports (BFTR) as set by distributors and follow technical and service bulletins
3) Workshop Management
Management of attendance of all workshop associates.
Plan, manage and implement utilization, productivity and efficiency of technicians & wash bay as per Standard Operating Procedure.
Ensure regular quality control and take corrective action for any deviation through training and coaching.
Ensure on-time delivery of vehicles as per promised delivery time
4) People Management
Identify training needs and conduct on the job training as required.
Drive the performance management and individual development plan for the team
Promote associate engagement and conduct impact planning session.
Recruit the right manpower as per capacity model.
5) Vehicle Warranty Repair Management
Adherence to warranty process, procedure and timeline as stipulated by the Principal.
6) Workshop Inventory
Ensure that all the tools and equipment are available and maintained as per distributor tool list and guidelines.
Manage asset disposal as per Group policy.
Manage consumables and wash bay products
Perform monthly lubricants and consumable inventory audit.
Job Specification
Qualifications, Experience & Skills:
Minimum Qualifications and Knowledge:
Diploma / bachelor’s Degree in Automobile / Mechanical Engineering
Technical certifications
Minimum Experience:
10 years of overall experience with automobile dealerships, of which 5 years should be in workshop management position.
Job-Specific Skills:
Automotive dealer / distributor business processes,
Working knowledge of MS office, ERP skills, KPI driven
Customer and operation focused
Ability to lead change
Problem solving and leadership skills
Inventory management skills
KGM
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