Flight Dispatch / Key Account Executive - DC Aviation Al-Futtaim Dubai UAE

Flight Dispatch / Key Account Executive - DC Aviation Al-Futtaim Dubai UAE
Al Futtaim Private Company LLC, United Arab Emirates

Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduate
Total Vacancies
1 Job
Posted on
Dec 20, 2020
Last Date
Jan 20, 2021
Location(s)

Job Description

About DC Aviation Al Futtaim

DC Aviation Al Futtaim (DCAF) has come a long way since its establishment in 2013 as the only integrated Hangar and VIP lounge facility in DWC. We offer services in Charter, FBO, Maintenance and Aircraft Management and strive to deliver excellence in all aspects of our business with our primary focus being to exceed customer expectations. Having obtained our AOC in 2015 our mission is to be the number one Business Aviation Company not only in UAE but also across the region. Being a Joint Venture of two strong conglomerates and also the first mover based in the newly developed Al-Maktoum International Airport, which is set to become the biggest airport in the region, puts us in the enviable position of setting the standard and leading the way for others to follow.

What you do

The Flight Dispatch / Key Account Executive has a dual function. The primary role is to liaise as Key Account Executive and as such will report through to the Director, Commercial. On matters concerning Flight Dispatch the role will report to the Director, Flight Operations.

Key Account

Act as the key interface between the customer and all relevant departments in the company.

Requires a high degree of customer service and respond timely by phone and email.

Responsibility and accountability for assigned accounts and provide day-to-day support by handling customer inquiries and issues.

Coordinate flight requests from the owner and liaise with OCC, Crew Planning and Maintenance.

Coordinate flight requests through OCC in relation to operational flights for all crew members including visa requests etc.

Coordinate maintenance schedule with the owner.

Coordinate with the Finance department on invoicing.

Proactively communicating with internal and external customers to ensure customer satisfaction.

Problem solving Initiative and resolve issues with little direction

Establishing and maintaining successful customer service relationships

Assist with charter Sales enquiries and setting up of flights.

Flight Dispatch

Manage all customer requests on early and late shifts and weekends

Coordinate all handling activities including 3rd party services through the German Operations Control Center

Dispatch all DCAF managed aircrafts according to the UAE GCAA CAR OPS, duties outlined under (but not limited to) CAR-OPS 1.080 in shift duty

Allocate all Ground Operations tasks and co-ordinate all resources through the German Operations Control center

Ensure maximum consideration is given to customer service standards at all times

Collate and distribute and crew briefings according to the GCAA Dispatch checklist

Distributes various reports to relevant departments as and when required.

Deal with all client problems on an on-going basis

Monitor flight progress (Flight watch)

Organization of all required support for aircraft and crew members through Crew Services & OCC.

Organization of required briefing packages according to general legal and company requirements in advance of schedule through the Operations Control Center

Keeping of the loop of information with crew scheduling / license control /sales & marketing and crew members about any changes in aircraft schedule

Consideration of downgraded aircraft equipment (Application of Minimum Equipment List) for the briefing package and information of the Operations Control Center in advance

Job Specification

About the Requirements

Minimum Qualifications/Experience:

High School Certificate

Valid unrestricted UAE driver’s license essential

Previous experience within aviation in a similar role essential

VIP experience desirable

Valid UAE GCAA Dispatcher License

Job-Specific Skills:

Detail oriented methodical approach to solving/performing tasks

Ability to handle multiple tasks and work under pressure

Pride in performing to the best of own ability

Good communications and interpersonal skills

Able to make decisions on limited information and analysis

Able to quickly process multi-level problems simultaneously

Able to manage constantly changing plans and priorities

Able to manage multiple information sources and demands under pressure

A strong sense of responsibility and excellent interpersonal skills

High commitment to impeccable service

Exceptional standard of professional excellence, discretion and integrity

Social competence in a multicultural environment

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply now »

Job Rewards and Benefits

Al Futtaim Private Company LLC

Consumer Goods - Dubai, United Arab Emirates
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