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Infiniti Marketing, Customer Experience And PR General Manager Job in United Arab Emirates
Nissan Motor Corporation , United Arab Emirates

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12 Years
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
1 Job
Posted on
Dec 21, 2020
Last Date
Mar 30, 2021

Job Description

Job Title: Infiniti Marketing, Customer Experience and PR General Manager

Department: IMEA Marketing

Function: Marketing

Location: Dubai (UAE)

Level: General Manager

Geographical Area: Middle East, Oceania, & CIS Region

Mission & Main Objectives

Lead all Marketing, PR, and Customer Experience initiatives across the International Markets Region. Marcom execution of ATL, BTL and Digital Campaigns, and product marketing

activities across all markets. Delivering excellence in conjunction with country, regional and global teams plus dedicated agency partners.

Main tasks and responsibilities (Including team management if any):

Establish close and constructive relationship with media for the maximum coverage to enhance the Infiniti’s brand & corporate image.

Oversee alignment of brand strategies/ guidelines, ethics with key stakeholders. Develop new initiatives to enhance marketing efforts regionally.

Coordinate key stakeholders and NSCs on new products launches and clearly set launch strategy.

Supervise performance of external agency partners & ensure quality output through execution to create brand loyalty & awareness

Ensure Media Spend is aligned with the Objectives.

Developing the strategies for International Marketing Website content

Establish the I-ME Media & Creative Strategy.

Management of I-ME CRM

Oversee alignment of brand and strategies /guidelines with key stakeholders .

Develop new initiatives to enhance marketing efforts regionally.

Management and improvement of a Customer's Experience with Infiniti products and services through:

Analysis, measurement and improvement plans of the results obtained in each point of contact with the customer throughout all the phases of relationship with the brand, through all impact channels: Website, SoMe, Mobile, POS, Contact Center, CRM, Showroom, Events, etc.

Job Specification

Background & Experience (years)

12+ yrs. Experience within Marketing domain spread across OEM’s and agencies.

Preferably candidate should have worked in Luxury segment before.

Specific technical skills

Digital experience

Media experience

Marketing Strategy experience

Experience managing teams

Agency Experience

Behavioural Competencies Required

Cross Functional : Working with local entities, Regional team and Global team

Well organized : Able to manage different projects and different entities in parallel

Positive and results oriented mind-set

Customer focused

Leadership mind-set

Strong communication Skills

Dubai United Arab Emirates

Nissan Motor Corporation

Automotive - Yokohama Shi, Japan