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Workshop Supervisor - Toyota RAK Job in United Arab Emirates
Al Futtaim Private Company LLC , United Arab Emirates

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2 Years
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
1 Job
Posted on
Dec 28, 2020
Last Date
Apr 29, 2021

Job Description

Job profile: This position will manage and lead a team of technical people in allocating workload and managing the day to day operations to drive workshop performance in line with assigned sold hours target. It requires to co-ordinate with different departments and distributor team ensure Fix It Right process is followed and vehicles are delivered on time in excellent condition.

Key Responsibilities:

Operational performance: To maximize the sold hours from Aftersales operation to meet the revenue performance objectives through target setting

Fix It Right (FIR):

Adherence to FIR program as per Principal Guidelines & create a culture to follow FIR process

Identification and management of FIR concerns, and set actions to close GAP on set KPI’s

Submission of Branch Field Technical Reports (BFTR) as set by distributors and follow technical and service bulletins

Workshop Management

Management of attendance of all workshop associates.

Plan, manage and implement utilization, productivity and efficiency of technicians & wash bay as per Standard Operating Procedure.

Ensure regular quality control and take corrective action for any deviation through training and coaching.

Ensure on-time delivery of vehicles as per promised delivery time

People Management

Identify training needs and conduct on the job training as required.

Drive the performance management and individual development plan for the team

Promote associate engagement and conduct impact planning session.

Recruit the right manpower as per capacity model.

Vehicle Warranty Repair Management: Adherence to warranty process, procedure and timeline as stipulated by the Principal.

Workshop Inventory

Ensure that all the tools and equipment are available and maintained as per distributor tool list and guidelines.

Manage asset disposal as per Group policy.

Manage consumables and wash bay products

Perform monthly lubricants and consumable inventory audit.


Manage and promote Small Group Activity (SGA) and Kaizen effort in coordination with Aftersales Manager.

Support the implementation of special projects to enhance customer experience, such as transformation and Electronic Vehicle Health Check

Risk Management

Ensure compliance to HSSE & 4'S (Setting, Sorting, Sweeping and Spick & Span) guidelines

Manage environmental compliance and ensure proper scrap and waste management

Implement and adhere to all SOP's, memorandums issued by Head Office or Principal

Job Specification

Qualifications, Experience & Skills:

Minimum Qualifications and Knowledge:

Diploma / bachelor’s Degree in Automobile / Mechanical Engineering

Technical certifications

Minimum Experience:

10 years of overall experience with automobile dealerships, of which 5 years should be in workshop management position.

Job-Specific Skills:

Automotive dealer / distributor business processes,

Working knowledge of MS office, ERP skills, KPI driven

Customer and operation focused

Ability to lead change

Problem solving and leadership skills

Inventory management skills

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Al Futtaim Private Company LLC

Consumer Goods - Dubai, United Arab Emirates