Service Advisor - Al Futtaim Honda - Abu Dhabi
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
Service Advisor | Al Futtaim Honda | Abu Dhabi
Al-Futtaim Automotive’s customer centric approach, international standards and value-adding business philosophy enables us to be the automotive company of choice across all of the territories in which we operate. An innovative leader in the automotive industry, Al-Futtaim Automotive Group has a widespread and well-developed distribution network currently operating in 11 countries across the Middle East, Africa and Asia. Al-Futtaim Automotive Group is proud to represent some of the world’s most popular and desirable automotive brands.
About the Position:
We are currently looking for technically competent & performance driven Service Advisor to work with Al Futtaim Honda in Abu Dhabi. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.
As part of our Service team, your key responsibilities are as follows:
• Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
• Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
• Qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty
• Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
• Provide estimates of simple repairs to customer and negotiate repair charges (and service charges, if required)
• Achieved monthly financial targets set for Labour Hours, Parts and other sales.
• Manage and monitor Work in progress to ensure timely delivery of the vehicle to customer.
• Ensure customer is reminded about the next service due.
Job Specification
About You:
The ideal candidate for this role should possess a good general level of education and should have at least a minimum of 3 years’ recent experience in an automotive dealership as a Service Advisor. You should have the ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance. You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence. Arabic speakers are highly preferred!
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