Service Coordinator (X2) - Chrysler, Jeep, Dodge & Ram - Dubai
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
Service Coordinator (x2) |Chrysler, Jeep, Dodge & Ram | Dubai
About the Position:
We are currently looking for an experienced Service Coordinator to be part of our Aftersales team. The role acts as the focal point to continuously promote the improvement of Customer Service in Trading Enterprises. As a Service Coordinator you will ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.
Specifically your key responsivities are as follows:
Review the labour and parts items used in an order and split the items into cash / credit / warranty / SMC / Intra sub orders and raise performance, evaluate appropriate charging to customers and raise final invoices(except cash).
Raise Purchase requisition and Local Purchase Order (LPO) for all sublet / bought out items issued in an order and processing of these LPO’s for payment.
Carry out all goods issue, goods receipt & invoice verification transactions submit reports to manager for onward submission to finance for vendor payments.
Compile incentive and overtime summary for direct and non- direct productive on monthly basis and feed data of productive hours on Incentive Software.
Maintains the stock of stationery items like pre-printed stationery of orders, invoices, pre-diagnostic sheets, Vehicle receiving forms, warranty tags required for day to day workshop operations.
Prepares the attendance sheet every month for onward submission and review by HRD when required. This would assist in reconciling the attendance recorded through time card with SAP.
Job Specification
About You:
The ideal candidate for this role should possess the following qualifications, knowledge and skills:
Minimum Qualifications and Knowledge: Graduate / ITI / Diploma in any discipline
Minimum Experience: 2 to 3 years overall experience in accounting – Out of which a minimum 2 years in automotive industry, preferred.
Field of Specialization: Basic Accounting and Technical knowledge
Job-Specific Skills: Planning, computational, analytical, methodical, communication, interpersonal and ability to work under pressure.
Computer Knowledge: Excellent knowledge of any dealer based management system and MS Office applications. SAP hand on experience is an advantage!
Behavioural Competencies:
Thinking analytically and commercially.
Effective written and verbal communication.
Working together to achieve business objectives and meeting deadlines.
Detail orientated, computer literate; MS office applications especially Excel and Word.
Ref-AN
#LI-POST19
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.