Product Manager - Al-Futtaim Automotive - Dubai
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
Job purpose:
The role will be vital in translating digital business strategies into product strategies and roadmaps for the Automotive division. The position will be tasked with driving the growth of the business through a focus on consumer insights, customer experience design and data-backed decisions which will lead to a Sales & Aftersales digital portfolio of products and services that delivers sales performance, margin strength and competitive advantage in the Automotive sector in the UAE region and all Al-Futtaim Automotive international businesses.
This role will help deliver not only on existing digital roadmaps and aspirations but will be bringing forward ideas and innovative new ways to provide best in class digital end to end customer experiences from ideation to go to market and beyond stages while managing and leading digital PODs, squads and tribes. Leading from the front, the role will be responsible for maximising sales/profit through a commercial understanding of the product, customer, and internal capabilities.
This role will use specific discipline & technical knowledge to plan and enable a strategic roadmap for agile web and digital development that integrates User-Centred design, data analytics and digital / marketing automation in delivery outcomes for Automotive division digital aspiration with an ongoing role to drive continuous improvement beyond the completion of the initial uplift.
This role will work in a fast-paced environment and collaborate with cross-functional teams, and business stakeholders, to define our digital product priorities & roadmaps. The position will be responsible for gathering requirements, generating ideas, developing appropriate business cases and prioritising according to the strategic direction of AF Automotive Division & AF Group. The role will be responsible also for forecasting the growth opportunities associated with the Digital & CX vision, executing its delivery, and evangelising product adoption.
Key Accountabilities:
Operate within the framework and operating model of the Digital Product & CX as part of the Customer Centricity Centre of Excellence that can service and support all brands within the Automotive division
Defining product vision, identifying features and working closely with internal / external experts, technology and all relevant teams to get those features in the hands of customers
Communicate the product vision and drive the different teams to the common goal
Drive eCommerce initiatives and identify new areas of opportunities to elevate the company globally.
Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies
Manage and coordinate cross-product dependencies across the Automotive division ensuring duplication of effort and wastage of budgets is eliminated
Job Specification
Job Context:
The position impacts the organisation by improving the digital customer experience across the entire Automotive division (B2C/B2B - UAE and Overseas),
The incumbent is expected to establish, where practicable, standardised processes, methodologies and procedures that can be applied throughout the Automotive division, while maintaining compliance with the franchise Principals and the Laws unique to the respective countries and conditions applying to the individual business units.
Also, this position will be a key overall Al-Futtaim group stakeholder and will need to support group wide initiatives
Qualifications, experience, & skills:
Suitable university business qualification (Min Degree level)
Comfortable in ambiguous situations and can apply analytical thinking to guide direction
Ability to deliver customer strategies through design and product development
Solid business acumen, with the ability to identify the technology required for products in order to deliver business goals
Equally adept at solving complex problems and influencing teams and management to deliver them
Passionate about owning the conception, definition, execution, and delivery of product features
Ability to balance the needs of business stakeholders with customer needs to create the best experience for both
Experience managing products through the entire life cycle, from inception to launch
Knowledge and understanding of multiple product management and agile development methods
Comfortable working in a fast-paced environment with quick delivery time and rapid data-driven decision-making
A track record of standing up for the customer; challenge the status quo; tenacious and resilient in the pursuit of customers best interests
Up to date with customer best practice, insight and tooling to ensure we’re making the right decisions both now and for the future
Experience as a true believer and practitioner in the power of test & launch, the value of scientific evidence-based learning and accumulated incremental wins
Minimum Experience:
5+ years of experience in Customer Experience, eCommerce, and product management
3+ years of experience with digital technologies
Experience in working with agile methodologies
Experience of working in, leading, and managing Digital PODs, squads, and tribes
Experience managing customer centric and data led development practices across several teams
Experience managing both onsite and remote product and development teams
Ability to communicate with executive stakeholders on future value and past execution
Bachelor's Degree in Marketing or Technical field, and/or technical leadership role preferred
Job-Specific Skills:
Excellent written and verbal communications skills to communicate new product developments to stakeholders
Excellent analytical and problem-solving skills when determining how to best solve market challenges
Desire to work in a fast-paced in environment
Ability to self-manage and self-motivate
Demonstrable success managing the delivering of technology-based projects using agile methodology
Substantial experience in managing and leading project teams
Exceptional client and partnership stakeholder and relationships
Broad technology experience, awareness of current technology trends and a sound understanding of contemporary software engineering practices and behaviours.
Behavioural Competencies:
Exceptional planning and organizational skill
Strong communication and influencing skills
Quality and result orientated