Customer Service Representative - Hertz Dubai

Customer Service Representative - Hertz Dubai
Al Futtaim Private Company LLC, United Arab Emirates

Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduate
Total Vacancies
1 Job
Posted on
Jan 10, 2021
Last Date
Feb 10, 2021
Location(s)

Job Description

To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Continuously drive Customer Service Value to improve customer engagement.

Key Responsibilities:

Achieve group revenue target for daily, weekly and monthly rentals – for the branch.

Should maintain counter as per Hertz International Standards. Image audit and operational audit.

Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system.

Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner.

Manage the pre check ins daily and ensure that closing of rental is done without delay. Justification of unclosed rentals.

Shift Handover : Ensure shift closing is done as per set standards and that there no variances. Vehicle inventory, manual docs, cash etc., are properly handed over and acknowledged. To settle any variances within 24 hours.

Job Specification

Qualifications, Experience & Skills:

Minimum Qualifications and Knowledge: Graduate

Job-Specific Skills: PC literate, hospitality background, understanding of vehicle rental will be an advantage.

Behavioural Competencies: Customer service skills, Excellent communication skills, team player, planning and organization, problem solving.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click β€œapply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Job Rewards and Benefits

Al Futtaim Private Company LLC

Consumer Goods - Dubai, United Arab Emirates
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