Associate Logistics Trainer
Talabat, United Arab Emirates
Job Description
As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.
Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!
What's On Your Plate?
Role Summary:
Act as a Chief Training Officer CTO for thousands of Talabat Riders across multiple cities in UAE. Set-up the team, SOPs and get an opportunity to build it your own way. Overall goal is to have happy rider and happy customer.
What’s on Your Plate?
Responsible for onboarding of new riders and reboarding of existing riders.
Responsible for training and retraining of riders about internal SOPs and new features/policies.
Build training SOPs and metrics to measure rider performance and compliance.
Documenting all training activities.
Assessing the effectiveness of training through surveys/feedback
Groom rider quality (behaviour, appearance, professionalism, presentational etc.)
Setting up a performance improvement plan to improve performance of low performing riders.
Provide a daily/weekly/monthly onboarding/re-boarding report to the Rider Manager.
Reduce rider complaints originating from customers.
Job Specification
What did we order?
Bachelor's Degree.
Sales/ Customer service background and +1 year of experience as a training professional.
Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
Influencer and a negotiation with good public speaking and presentation skills.
People management skills: Experience of managing bigger group of people.