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Rider Quality Support Job in United Arab Emirates
Talabat , United Arab Emirates

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2 Years
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
1 Job
Posted on
Jan 21, 2021
Last Date
May 30, 2021

Job Description

As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.

Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!

What's On Your Plate?

Have an enforcement presence that discourages illegitimate behavior on/off the field. This may mean issuing warnings to the riders breaking guidelines

Evaluate local traffic and road safety concerns, observe problem areas, behaviors and provide inputs

Check and make sure riders are using all talabat branded gears (uniform, bag, box, mask, gloves etc). At the same time flag non-talabat riders using talabat rider gears to maintain brand consistency on the road

Find out riders not maintaining hygiene standards of their uniform, food bag/box and keeping their bikes timely serviced

On the spot verification of rider and bike documents (Driving License, Emirates ID, Mulkiya etc) as per local laws

Monitor and control the rider’s behavior towards restaurant/customer and vice versa

Visit high restaurant density areas during demand peak times to ensure riders are maintaining safe distance as per Covid19 guidelines

Assist riders community (irrespective of the company) in emergency situations (accidents, breakdowns etc)

Perform the vital public services of protecting life and property. Assist people in need (community support)

Maintain your presence on the ground as Talabat’s face

Job Specification

What did we order?

Min 1 year of experience as a delivery rider and 2-3 years of experience as a fleet/security coordinator

Presentable with good physical fitness

Disciplined, organised personal with strong ethics

Ability to maintain a professional standards even during stressful situations

Good communication skills, both written and verbal. English and Hindi/Urdu is a must, Arabic is a plus

Proficient in recording, reporting and analysing data

Persuasive skills in order to be able to coach non-compliant riders effectively

Valid Driving License


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