TELEPHONE OPERATOR and OFFICE BOY DUTIES AND RESPONSIBILITIES:
Telephone Operator Responsibility:
1. Answers incoming calls.
2. Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
3. Places outgoing calls.Receives guest messages and deliver the same to the guest.
4. Logs all wake-up call requests and performs wake-up call services..
Office Boy Responsibility:
1. The basic duties of office boys is that they help in performing administrative duties, serving beverages to staffs and visitors, handling various papers and electronic files, and greeting visitors too