Retail Operations Assistant Manager - M&S - UAE
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
Come join us to live well, work better, and be the best.
JOB PURPOSE
Systematic planning, implementing, monitoring, and revision of all the channels of communication between stores and regional office. It also includes the organization and dissemination of new communication directives connected with all different departments of Marks and Spencer.
Communications with Store manager’s, employees and stakeholders to keep them informed of company developments. To create strategies to increase employee awareness, engagement and to promote productivity
Contributes to the sales plan through the delivery of effective reporting and IT systems
Sales & Reporting
Uses the business daily, weekly and monthly MI to understand store performance in line with the Operations Plan and KPI’s.
Support business to make discernible differences across the operations with accurate and insightful data analysis.
Demonstrate knowledge of and experience with software tools to create, edit, and analyze complex reports, graphs, and presentations. Be able to make sound decisions and the ability to take initiative and accountability for the accuracy of information.
Collaborate with EIT and others to standardize reporting and automate reports where possible
SERVICE
Delivers great service for our customers and acts as a role models ‘”Doing the Right Thing’ and living our Values in retail “ Inspiration” “Innovation” “Integrity” and “In Touch”
Ensures right people in the right place, at the right time and reacts on a daily basis to meet the needs.
Prepares and provides all retail MI and delivers on time in line with agreed SLA’s
Responds to and deals with internal and external customer queries, concerns and complaints
COSTS
Investigates & manages all financial systems to maintain accuracy, drive efficiency and provides advice & solutions where necessary to maintain data integrity.
Provides evidence to stores to drive actions required to reduce stock and cash losses.
Monitors the shrinkage action planning process and assists in the identification, protection and improvement of stock loss across the store.
Provides productivity data, reviews and makes recommendation leading to improve Business targets
People & Communications
Support Operations Manager in communicating and cascading key messages to store team members.
Monitors stores’ staffing model reflects store activity; makes recommendations to utilise the maximising resource process to ensure right people, right place, and right time.
Ensures the retail communication plan is delivered on time through the working week framework.
Job Specification
Minimum Qualifications, Experience:and Knowledge:
MBA or equivalent.
3-5 years’ Retail management.
Working knowledge in SAP – ERP system (preferred) Good knowledge of MS Excel, Word and PowerPoint Strong analytical skills
Behavioural Competencies:
Excellent communication skills, Good presentation & interpersonal skills
• Collaboration
• Managing Complexity
• Influencing Others
• Taking Initiative
• Drive for Results
• Engaging Leadership
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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