Supervisor - Lifeguard

Supervisor - Lifeguard
LEGOLAND Dubai, United Arab Emirates

Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduate
Total Vacancies
1 Job
Posted on
Jan 28, 2021
Last Date
Feb 28, 2021
Location(s)

Job Description

Job Role Summary

The Senior Team Leader – Lifeguard is responsible to ensure the highest safety standards are achieved and maintained throughout the daily operation of the waterpark and in particular water based features/activities/slides/pools. In charge for overall performance of lifeguards, hosts, slide attendants in accordance with international water safety standards. They will ensure that the company standards and values are met and developed through working relationships with all levels within the department. To support and help colleagues. To implement procedures and training to nurture behaviour where the health and safety of our guests and staff is of paramount importance while providing the highest standards of guest satisfaction, they will be expected to drive our key operating standards of Safety, Service, Quality and Efficiency. Expected to take the role of front lines when needed

Main Duties:

Operations

Exceed guest expectations through ensuring departmental team deliver to agreed service standards

Supporting the Lifeguard Management Team in organising and implementation of the training of the Waterparks lifeguard and host position teams to required standards within time frames set

Working alongside key operational stakeholders of the waterpark facility to ensure all standards and KPI’s are met

Show a well-developed sensitivity to customer needs by continually monitoring employee and guest interaction and acting on departmental results

Assist the Lifeguard Management Team in ensuring risk assessments are carried out in line with procedures and are updated regularly as ongoing “live” documents

Actively demonstrate the company values to all colleagues

Deliver regular meetings with direct team and attend all required meetings with senior management team to ensure effective communication within the department

Establish and maintain effective lines of communication throughout the department by providing operational presence

Marketing

Liaising with the Lifeguard Management Team to collect all information on occupancy/offers etc

Contribute to Resort Dynamic Events, supporting the operational team as and when necessary

To promote LEGOLAND Dubai as an employer of choice

Financial

Assist Lifeguard Management Team ensuring that staff working schedules are both fully covered and operational

Identify and plan for contingencies as required

Ensure OPEX are managed and maintained in line to achieve budgets set

Development

Communicate on a continual basis with Lifeguard Management Team and other senior managers to ensure best practice is achieved across the Resort

Monitor proposed and actual changes to current legislation and ensure company compliance (e.g. Health & Safety)

Recommend and develop new products/ways of working to improve profitability

Use departments historical data and information to maximise commercial opportunities

People

Monitor key indicators (Sick leaves, absenteeism etc.) daily operation updates to be communicated with the Lifeguard Management Team

Motivate, manage and develop the team in line with company standards and values

Promote a fun working environment

Apply positive performance management effectively throughout the team and minimise the challenges to the team

Job Specification

Are You A Star?

In order to be qualified for this role you should possess the below criteria:

Secondary level of education and experience in the Water Park Industry for 2 years or above

Requires operational experience of working within a waterpark environment at management or supervisory level with related customer service

Requires excellent organizational and planning skills, with the ability to execute multiple tasks

Strong understanding of the creation and management of risk assessments, SOP’s and EAP’s within a waterpark or theme park environment

Self-motivated and demonstrated initiative, with strong problem solving skills

History of supporting management and colleagues, with demonstrated leadership and management skills

Strong problem solving and communication skills

Must be customer service driven with an understanding of the needs of the guests

Requires the ability to make objective decisions quickly under stressful conditions, adapting to new demands and situations while remaining calm

Competent in all aspects of Microsoft Office (Word, Excel, e-mail, Power Point) are required

Strong administration skills

Able to focus and prioritize

Fluent English in both oral and written

Previous work experience in Hospitality/Waterpark

Excellent understanding on culture awareness and the unique environment of the UAE

Plan & organize: Staff Meetings

The Best Part of The Story

We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company

Job Rewards and Benefits

LEGOLAND Dubai

Entertainment - Dubai, United Arab Emirates
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