Job Role Summary
The Senior Team Leader – Lifeguard is responsible to ensure the highest safety standards are achieved and maintained throughout the daily operation of the waterpark and in particular water based features/activities/slides/pools. In charge for overall performance of lifeguards, hosts, slide attendants in accordance with international water safety standards. They will ensure that the company standards and values are met and developed through working relationships with all levels within the department. To support and help colleagues. To implement procedures and training to nurture behaviour where the health and safety of our guests and staff is of paramount importance while providing the highest standards of guest satisfaction, they will be expected to drive our key operating standards of Safety, Service, Quality and Efficiency. Expected to take the role of front lines when needed
Main Duties:
Operations
Exceed guest expectations through ensuring departmental team deliver to agreed service standards
Supporting the Lifeguard Management Team in organising and implementation of the training of the Waterparks lifeguard and host position teams to required standards within time frames set
Working alongside key operational stakeholders of the waterpark facility to ensure all standards and KPI’s are met
Show a well-developed sensitivity to customer needs by continually monitoring employee and guest interaction and acting on departmental results
Assist the Lifeguard Management Team in ensuring risk assessments are carried out in line with procedures and are updated regularly as ongoing “live” documents
Actively demonstrate the company values to all colleagues
Deliver regular meetings with direct team and attend all required meetings with senior management team to ensure effective communication within the department
Establish and maintain effective lines of communication throughout the department by providing operational presence
Marketing
Liaising with the Lifeguard Management Team to collect all information on occupancy/offers etc
Contribute to Resort Dynamic Events, supporting the operational team as and when necessary
To promote LEGOLAND Dubai as an employer of choice
Financial
Assist Lifeguard Management Team ensuring that staff working schedules are both fully covered and operational
Identify and plan for contingencies as required
Ensure OPEX are managed and maintained in line to achieve budgets set
Development
Communicate on a continual basis with Lifeguard Management Team and other senior managers to ensure best practice is achieved across the Resort
Monitor proposed and actual changes to current legislation and ensure company compliance (e.g. Health & Safety)
Recommend and develop new products/ways of working to improve profitability
Use departments historical data and information to maximise commercial opportunities
People
Monitor key indicators (Sick leaves, absenteeism etc.) daily operation updates to be communicated with the Lifeguard Management Team
Motivate, manage and develop the team in line with company standards and values
Promote a fun working environment
Apply positive performance management effectively throughout the team and minimise the challenges to the team
Are You A Star?
In order to be qualified for this role you should possess the below criteria:
Secondary level of education and experience in the Water Park Industry for 2 years or above
Requires operational experience of working within a waterpark environment at management or supervisory level with related customer service
Requires excellent organizational and planning skills, with the ability to execute multiple tasks
Strong understanding of the creation and management of risk assessments, SOP’s and EAP’s within a waterpark or theme park environment
Self-motivated and demonstrated initiative, with strong problem solving skills
History of supporting management and colleagues, with demonstrated leadership and management skills
Strong problem solving and communication skills
Must be customer service driven with an understanding of the needs of the guests
Requires the ability to make objective decisions quickly under stressful conditions, adapting to new demands and situations while remaining calm
Competent in all aspects of Microsoft Office (Word, Excel, e-mail, Power Point) are required
Strong administration skills
Able to focus and prioritize
Fluent English in both oral and written
Previous work experience in Hospitality/Waterpark
Excellent understanding on culture awareness and the unique environment of the UAE
Plan & organize: Staff Meetings
The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances
We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company