Coordinator IT Support
LEGOLAND Dubai, United Arab Emirates
Job Description
With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine.
Come and work where work is PLAY. At LEGOLAND® we make every child a HERO!
Play Your Part
To operate as part of the Park Operations IT team, providing first class IT support and services to all the attractions, F&B and retail units, and end-users within LEGOLAND Dubai, LEGOLAND Waterpark, and the back-of-house office, adhering strictly to set IT standards and SLAs
Main Duties:
Deliver IT support and services to all staff across the LEGOLAND Dubai park, LEGOLAND Dubai Waterpark, and the Services and Administrative Office
Deploy IT equipment and software as per IT standards, on-site across the park
Provide prompt response, and timely updates to all customers for support and services
Able to troubleshoot systems, network problems, and diagnose and solve hardware or software faults
Ensure that all incidents and requests are accurately recorded with Service Desk and actioned upon as per SLA
Manage daily support issues on site, and escalate to proper channels when necessary
Duty includes working on weekend(s), and early or late shifts, dependent on business needs and park operating hours
Job Specification
Are You a Star?
In order to be qualified for this role you should possess the below criteria:
Bachelor degree in Information Technology and/or relevant field
MCP, MCSDT, CompTIA A+, or equivalent certifications
At least 2-3 years working experience in providing IT support & services
Previous exposure to Hospitality and/or amusement park an advantage
Previous experience in handling POS & other retail systems an advantage; supported & implemented;
Excellent trouble shooting skills
Comprehensive knowledge of computer hardware & software concepts
Good understanding of ITIL process framework
Ability to communicate to both technical and non-technical audiences
Highly pro-active and can work with less supervision and instructions
Good team player
Good written and verbal communication skills
ITIL Certification is an advantage
The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.
We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.