Patient Coordinator - Lutetia Aesthetic Clinic - Dubai Job in United Arab Emirates
Al Futtaim Private Company LLC , United Arab Emirates

Abouth the Role

Customer Service

Greet clients and create a warm and welcoming environment

Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures

Manage all incoming clients and phone calls in a professional manner

Ensure the highest level of customer service is provided at all times

Introduce clients to the treating specialist at the time of their appointment

Ensure the clinic is neat and tidy at all times

Manage the clients and waiting area in an effective and professional manner

Reception/General Administration Duties

Manage all incoming phone calls in a professional manner

Schedule all client consultations and appointments

Manage the daily schedule of the clinic and all bookings

Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments

Ensure all paperwork is prepared, recorded and filled accordingly

Perform any adhoc duties as required to assist in the daily clinic operation

Ensure all client information is kept confidential and any sensitive information is protected at all times

About the Requirements

Minimum Qualifications and Knowledge:

No formal qualification required, although a Diploma or Bachelor Degree is desirable.

Minimum Experience:

5+ years working in a role with a high level of customer service experience essential Experience working in a fast paced environment Previous administration experience desirable

Job-Specific Skills:

Knowledge of administration Proficiency in scheduling and organizing calendars for multiple people Ability to handle multiple tasks and prioritize workload Strong ability to build relationships with all stakeholders Excellent customer service skills


Behavioural Competencies:

a) Excellent communication and interpersonal skills

b) Highly organized with attention to detail

c) Strong planning and time management skills

d) Flexible with working hours

e) Team player

REF-JA

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