Patient Coordinator - Lutetia Aesthetic Clinic - Dubai
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
Abouth the Role
Customer Service
Greet clients and create a warm and welcoming environment
Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
Manage all incoming clients and phone calls in a professional manner
Ensure the highest level of customer service is provided at all times
Introduce clients to the treating specialist at the time of their appointment
Ensure the clinic is neat and tidy at all times
Manage the clients and waiting area in an effective and professional manner
Reception/General Administration Duties
Manage all incoming phone calls in a professional manner
Schedule all client consultations and appointments
Manage the daily schedule of the clinic and all bookings
Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
Ensure all paperwork is prepared, recorded and filled accordingly
Perform any adhoc duties as required to assist in the daily clinic operation
Ensure all client information is kept confidential and any sensitive information is protected at all times
Job Specification
About the Requirements
Minimum Qualifications and Knowledge:
No formal qualification required, although a Diploma or Bachelor Degree is desirable.
Minimum Experience:
5+ years working in a role with a high level of customer service experience essential Experience working in a fast paced environment Previous administration experience desirable
Job-Specific Skills:
Knowledge of administration Proficiency in scheduling and organizing calendars for multiple people Ability to handle multiple tasks and prioritize workload Strong ability to build relationships with all stakeholders Excellent customer service skills
Behavioural Competencies:
a) Excellent communication and interpersonal skills
b) Highly organized with attention to detail
c) Strong planning and time management skills
d) Flexible with working hours
e) Team player
REF-JA
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