Warranty Cost Clerk (X2) - Toyota - RAK & Sharjah
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
Job Purpose:
The purpose of this role is to perform and end to end process on Warranty claims received by the dealership & submission to the Principle – Toyota Motor Corporation with minimum rejection rate & maximum accuracy.
Job Description:
Claim: Claim creation, submission & resubmission of warranty claims for all warranty jobs done in the dealership, to Aftersales Distributor Operation (ADO) - Warranty Dept. as per ADO guidelines
Rejections: Reclaim rejected &/or cancelled claims through Aftersales Distributor Warranty.
Parts storage: Ensure the Warranty replaced parts are stored and disposed in the dealership as per Warranty policy. And point of contact for Internal Audit inspections of the Warranty Room.
Approval request: Create accurate Electronic Warranty Approval Request Form (EWARF) in the SAP as per ADO guidelines
Branch Self Approval (BSA): Review and approve warranty repair as per ADO guidelines.
Claim Adjudication: Process warrant claim (Toyota Motor Cooperation & Al-Futtaim Motors Extended Warranty) as per ADO guidelines
Job Specification
Qualification, Experience & Skills:
Minimum Qualification: University Graduate
Minimum Experience: Related Experience
Job-Specific Skills:
General skills required for the job:
Knowledge of automobile mechanisms.
Knowledge of Flat rate manuals
Knowledge of Electronic part catalogue
Specials Skills
Knowledge & usage of SAP & Repair Order Costing.
Good PC skills including proficiency in MS Office, MS
MS Power point & Excel.
Excellent typing speed and accuracy.
Knowledge about warranty online system.
Good English communication skills (verbal & written)
The ability to manage time effectively.
Ability to handle multi-tasks.
Behavioral Competencies:
Analytical, Communication skills, Accuracy, Quality and Quantity In Warranty Processing Time Management, Multi-tasking, Problem Solving, Team work & assertiveness.