IFS - IT - Tech Lounge Expert - Associate - Dubai
PwC - PricewaterhouseCoopers, United Arab Emirates
Job Description
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Associate
Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
The Tech Lounge Expert will be responsible on a daily basis for the provision of insightful
advice and friendly, hands-on technical support at the Next Generation Tech Lounge service
located in the PwC office. The Tech Lounge service delivers a Next Generation
Technology experience for the PwC employee. Primarily focussed around provision of
customer centric support services, the Tech Lounge also provides a central location for IT
engagement, education and innovation.
Essential Responsibilities
In this role, the successful candidate will:
Deliver a customer centric service to all PwC employees.
Actively participate as part of a team to create an innovative technology focussed
environment where customer satisfaction is primary.
Take pride in actively delivering a service providing a focal point for customer interaction
and support for all hardware and software issues including [but not limited to] client,
mobility, wireless, printing, connectivity, applications.
Maintain/resolve all assigned open incidents/tasks within ticket queue in a timely
manner.
Participate in cross functional teams on new technology introduction projects to ensure
the site is prepared to deploy, educate and support the new solutions.
Adhere to all business policies and standards around security and compliance.
Provide candid feedback and suggestions for improvements to the Tech Lounge service.
Be a friendly knowledgeable resource for customers with regard to technology use, PwC
working policies and procedures.
Establish strong, open working relationships with customers at all levels.
Proactively anticipate, identify and resolve problems, applying knowledge in complex,
difficult or stressful situations.
Effectively communicate and share technical information to audiences at all levels of the
organization.
Actively participate in building a culture of change and innovation
Job Specification
Requirements
Experience of delivering excellent customer satisfaction within a working retail/service
environment
Excellent customer service skills
High levels of energy and self-motivation
Enthusiastic around technology and innovation
Effective problem identification and solutions skills
Willing to step up and challenge the status quo
Strong team player and collaborator
Legal authorisation to work in UK
Fluent in written and spoken English
Desired Characteristics
Experience in delivering a technical support service
Technical expertise [Windows, Apple Mac, Mobile]
Experience working in a global organisation
Proven analytical skills
Education(if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications(if blank, certifications not specified)
Desired Languages(If blank, desired languages not specified)
Travel Requirements
0%
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
Yes