Rider Quality Support
Talabat, United Arab Emirates
Job Description
As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.
Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!
What's On Your Plate?
Role Summary:
A Rider Quality Support is Talabat’s eye on the road ensuring consistent rider compliance/safety across the fleet as per company and road safety protocols. On the spot observation, inspection, documentation and correction of the incompliant incidents that require immediate attention.
What’s on Your Plate?
Have an enforcement presence that discourages illegitimate behavior on/off the field. This may mean issuing warnings to the riders breaking guidelines.
Evaluate local traffic and road safety concerns, observe problem areas, behaviors and provide inputs.
Check and make sure riders are using all Talabat branded gears (uniform, bag, box, mask, gloves etc.). At the same time flag non-Talabat riders using Talabat rider gears to maintain brand consistency on the road.
Find out riders not maintaining hygiene standards of their uniform, food bag/box and keeping their bikes timely serviced.
On the spot verification of rider and bike documents (Driving License, Emirates ID, Mulkiya etc) as per local laws.
Monitor and control the rider’s behavior towards restaurant/customer and vice versa.
Visit high restaurant density areas during demand peak times to ensure riders are maintaining safe distance as per Covid19 guidelines.
Assist rider’s community (irrespective of the company) in emergency situations (accidents, breakdowns etc.).
Perform the vital public services of protecting life and property. Assist people in need (community support).
Maintain your presence on the ground as Talabat’s face.
Job Specification
What did we order?
Min 1 year of experience as a delivery rider and 2-3 years of experience as a supervisor.
Presentable with good physical fitness.
Disciplined, organized personal with strong ethics.
Ability to maintain a professional standard even during stressful situations.
Good communication skills, both written and verbal. English and Hindi/Urdu is a must, Arabic is a plus.
Proficient in recording, reporting and analyzing data.
Persuasive skills in order to be able to coach non-compliant riders effectively.