Store Incharge - ACE Hardware - Dubai
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
Store In Charge | ACE Hardware | Dubai
About the role:
The Store In-charge coordinates and oversees the effective management of the shop floor from the selling ceremony to the operation and makes the link between the sales staff and store management.
Key Responsibilities:
Client and Business Development
Support the team in building long term client relationship, leveraging the different clienteling tools
Enhance the "client state of mind" amongst the team
Ensure extensive products knowledge of the team
Support store management in achieving the business objectives, projects and initiatives (i.e. reporting, sales analysis, product training)
Selling & Floor Management
Effective oversight of shop floor to ensure maximum floor coverage during peak trading periods
Act as a role model demonstrating sales leadership to the team
Intervene and provide support when moving through selling ceremony
Operations
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
Accurately processes all POS transactions and inventory functions such as transfers, receiving, repairs and damages to maintain the integrity of the inventory
Adherence to loss prevention policies and operational procedure
Leadership presence
Exemplary performer across all functions
Effective resolution of customer complaints, exchanges and enquiries
Liaison between staff and management around potential performance concerns
Propose and implement action plans to deliver efficient processes and organization of the store
Educate team on sales plan, personal sales goals & KPI’
Others
Be an ambassador of the brand, culture, quality and know how
Ensure store presentation standards are achieved and maintained
Job Specification
About the person:
High school degree or equivalent would be a plus
Min 2-3 years of experience in retail or hospitality industry
Good knowledge of the fashion/beauty industry and trends
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