Senior Store Manager - ACE Hardware - Dubai
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
Senior Store Manager | ACE hardware | Dubai
About the role:
The Senior Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.
Key Responsibilities:
People Development / HR
Networks, supports recruiting, hiring, developing and retaining high quality management and associates to fill store profile and succession planning
Leads by example, trains, develops and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets
Customer Experience / Sales
Ensures an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching and follow-up with team
Maintains visibility and leads by example on the selling floor to answer customer questions and supports all selling functions
Implements all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom
Drive Sales & Profitability
Meets or exceeds profitability expectations for the store in sales, payroll, shrink and conversion
Creates and executes strategies to maximize store sales and control expenses
Operational Effectiveness
Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc)
Executes and complies with all company policies and store procedures
Job Specification
About the person:
High school education or equivalent preferred
Minimum of 8 Years Store Manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals
Good command of business English (written and verbal)
Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills
Strong level of numeracy & literacy
Some heavy lifting
Scheduled shifts may require standing for a minimum of eight hours
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