JOB PURPOSE:
To receive the customers in the workshop and also handle the telephone board to facilitate proper customer reception and better communication-flow.
KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes, not tasks
Direct Lexus guests to the concerned person or departments like service manager, service advisor, appointment staff, cashier, and the like.
Demonstrate a very pleasing temperament and welcome Lexus guest with humility and courteousness.
Attend to all the incoming calls and direct the same to the concerned staff members without delay as soon as possible. If the concerned telephone extension is busy, the caller is advised either to wait for the line or to call back. In case the called person is not available on his seat or he is out on official duties, the message is taken and passed on to him as soon as he returns from outside or a company mobile can be provided as well.
Attend to customer inquiries on the phone or personal regarding Workshop timings, telephone numbers, locations, etc. Normal inquiries are handled by the job holder herself. In case of technical information or any other serious nature, the inquiries are directed to the concerned person for their handling.
JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge
Diploma or Degree in : Diploma / Bachelor Degree / or Equivalent
2-3 years of relevant experience in a reputed organization in a similar role
Job-Specific Skills: Knowledge of PBX Board handling, Read, Write, and Speak English fluently. Preferably can speak Arabic and is computer literate.
Behavioral Competencies :
Integrity
Analytical
Customer Orientated
Follow-up
Oral Communication
Teamwork
Planning and Organizing
Perseverance
Assertiveness
Task Orientated
Jo
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