Customer Relations Executive - Hertz - Abu Dhabi
Al Futtaim Private Company LLC, United Arab Emirates
Job Description
Customer Relations Executive
About the Position:
We are looking to recruit an experienced Customer Relations Executive for Hertz. Reporting to the Customer Relations Supervisor, you will be the central point of contact between Hertz and the customer for the after sales activity and to develop and build long term business relationship. You will ensure high level of customer service in line with company policy, procedures & standards and maximize rental and leasing opportunities to increase market share and profitability.
Specifically, your key responsibilities are as follows:
Prepare contracts agreement, annexure etc., and update necessary information on the contracts and return customer copies on time.
Processing the order on time and providing timely updates to the customer.
Follow up with the concerned department to ensure timely client updates & vehicle delivery.
Follow up with the concerned department to ensure Loaner vehicle is delivered and all system and administration tasks related to it are performed like opening agreements, closing agreements, keeping a record of all transactions.
Manage lease contract expires, extensions, contract variations.
Maintain an up to date database of all customers with relevant and key contacts.
Handle day to day queries of the Customer & ensure customer’s queries are handled on time.
Direct customer queries to the relevant department - service, invoicing, pricing, short term rental requirements, registration renewal.
Prepare various fleet related reports for the customers.
Quotations - Making quotes for existing customers.
Analysing customer feedback to identify root causes, taking action to improve short and long-term customer satisfaction.
Job Specification
About You:
The ideal candidate for this role should be a Diploma or College Degree graduate. You should have a least 2-years’ experience in customer service preferably from the car rental industry. You should have the ability to build and maintain friendly, warm relationships with customer. You should have excellent communication skills and the ability to use computer applications with the ability to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers and work in a team.
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