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Customer Relations Executive - Hertz - Abu Dhabi Job in United Arab Emirates
Al Futtaim Private Company LLC , United Arab Emirates

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Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As Described in Job Ad
Total Vacancies
1 Job
Posted on
Feb 14, 2021
Last Date
May 13, 2021
Location(s)

Job Description

Customer Relations Executive

About the Position:

We are looking to recruit an experienced Customer Relations Executive for Hertz. Reporting to the Customer Relations Supervisor, you will be the central point of contact between Hertz and the customer for the after sales activity and to develop and build long term business relationship. You will ensure high level of customer service in line with company policy, procedures & standards and maximize rental and leasing opportunities to increase market share and profitability.

Specifically, your key responsibilities are as follows:

Prepare contracts agreement, annexure etc., and update necessary information on the contracts and return customer copies on time.

Processing the order on time and providing timely updates to the customer.

Follow up with the concerned department to ensure timely client updates & vehicle delivery.

Follow up with the concerned department to ensure Loaner vehicle is delivered and all system and administration tasks related to it are performed like opening agreements, closing agreements, keeping a record of all transactions.

Manage lease contract expires, extensions, contract variations.

Maintain an up to date database of all customers with relevant and key contacts.

Handle day to day queries of the Customer & ensure customer’s queries are handled on time.

Direct customer queries to the relevant department - service, invoicing, pricing, short term rental requirements, registration renewal.

Prepare various fleet related reports for the customers.

Quotations - Making quotes for existing customers.

Analysing customer feedback to identify root causes, taking action to improve short and long-term customer satisfaction.

Job Specification

About You:

The ideal candidate for this role should be a Diploma or College Degree graduate. You should have a least 2-years’ experience in customer service preferably from the car rental industry. You should have the ability to build and maintain friendly, warm relationships with customer. You should have excellent communication skills and the ability to use computer applications with the ability to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers and work in a team.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Al Futtaim Private Company LLC

Consumer Goods - Dubai, United Arab Emirates