As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.
Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!
What's On Your Plate?
Managing overall logistics of Northern Emirates (Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain and Fujairah) across the country. Leading on-demand delivery operations and maintaining excellent customer experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders. Monitoring, measuring, and improving compliance and performance of riders/partners.
What’s on Your Plate?
Oversees all daily logistics related operations.
Directing, optimizing and coordinating full order cycle.
Leads communication with external suppliers.
Supervise, coach multiple rider managers and rider trainers.
Oversees and ensures restaurant onboarding and training.
Set up SOPs, policies and tools for safety / compliance of riders and partners.
Help with coordination of marketing campaigns and activities across all brand entities.
Coordinate with country logistics head on operational zone setup and special projects.
Responsible for cities rider experience and satisfaction score.
Provide weekly updates to country management on projects & performance progress.
What did we order?
Bachelor's Degree, MBA is a plus.
5-8 years of experience in food/grocery tech industry is highly preferred.
Extensive experience in Data Analytics.
Strong communication skills, both written and verbal. Urdu is a must, Arabic is a plus.
People management skills: Experience of managing bigger group of people.
Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.
Ability to analyze data and derive insights from comprehensive data reports.
Ability to deal with ambiguity, work under pressure, handle stress.