Senior Associate - Customer Success
Kitopi, United Arab Emirates

What You'll Do

• Grow the business of brands in the Kitopi portfolio by facilitating and consulting on new launches, marketing and strategic initiatives
• Be able to build and manage the brand P&L within Kitopi
• Stake out brands in the market that could benefit from being part of the Kitopi family (basically, everyone!) and approach them.
• Constantly receive feedback from brands and Kitopi B/C’s and adjust accordingly.
• Delegate tasks to Kitopi Brand Champions and other team members; receive feedback gracefully from Kitopi management and apply it.
• Generate reports periodically for various brands indicating brand performance with respect to revenue, customer feedback, and retention.
• Set a schedule for quality control checks and carry them out. Ensure there’s a smooth flow between our kitchens and delivery aggregators.
• Maximize the business attained from each existing brand through proposing new ideas, marketing schemes, and product development.
• Manage and grow the business with high profile F & B brands
• Nourish individual relationships with client partners
• Develop thorough plans to increase brand awareness, sales, customer acquisition, retention and ratings Implement data - driven discounts strategy and develop marketing campaign plans both on the food delivery aggregators and off the aggregators ( social media )
• Provide product development and product support in order to establish proper channels of information and communication
• Manage projects and serve as brand ambassador between kitchen managers, supply chain, chefs , marketing and tech / product to ensure there's a smooth flow between our kitchens and delivery aggregators

What We Are Looking For ?

• A minimum of two ( 2 ) years of experience , ideally with a Growth mindset . Business Development , Sales and more importantly , Relationship Management are key .
• Passion for Food & Beverage and monitoring market trends .

Job Rewards and Benefits