Benefits Analyst - Internship
Bayzat, United Arab Emirates

WHAT WILL YOU BE DOING?

• The employee may be required to service both individual / family and SME customers simultaneously. The below outlines the corresponding responsibilities of the employee but does not represent an exhaustive or complete list of activities.

• Individual / Family customer service and consultancy :
• Preparing insurance quotations for new customers and providing consultation on the best options suited for their needs
• Answering and proactively following-up with potential customers by telephone and email  
• Educating prospective customers on insurance products, mechanics and regulatory requirements  
• Working with brokerage partners, where needed, to obtain official customer quotations
• Liaising with insurance companies to prepare customer quotations, obtain issued policy documentation and/or answer questions 
• Working closely with the operations and consumer account management teams to enhance the customer experience throughout the process

• Training & process development  
• Maintaining knowledge of key market or industry changes  
• Defining and/or re-designing customer service processes to optimize efficiency  
• Partnering with design & technology team to optimize Bayzat website and platform for user experience to obtain a competitive edge in the market compared to other brokers 
• Developing and delivering customer service / sales training on an on-going basis
• Continuing to re-design training & processes based on learning from day-to-day operations  
• Maintaining and updating CRM to reflect daily output and recording of information accurately

WHAT ARE WE LOOKING FOR?

• Excellent verbal and written communications skills
• Strong strategic, critical thinking skills and problem-solving ability
• Obsessively organized and detail oriented
• Ability to build strong relationships work effectively with cross-functionally both internal and external stakeholders
• Experience working in a high-growth environment

Job Rewards and Benefits