Consumer Account Manager - Internship

Consumer Account Manager - Internship
Bayzat, United Arab Emirates

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 19, 2021
Last Date
Mar 19, 2021
Location(s)

Job Description

Bayzat is the work life platform that benefits everyone. We are redefining the way work works for the better, making automated HR, payroll, employee benefits and insurance a possibility for all businesses.

We are one of the fastest growing startups in the MENA region with 200+ team members from 30+ different countries.

What will you be doing?

  • Where required, the employee may be required to service both individual / family and SME customers simultaneously. The below outlines the corresponding responsibilities of the employee but does not represent an exhaustive or complete list of activities.

  • Individual / Family customer service and account management
  • Preparing insurance quotations for new customers & existing customer renewals
  • Answering and proactively following-up with potential customers by telephone and email
  • Educating prospective customers on insurance products, mechanics and regulatory requirements
  • Working with brokerage partners, where needed, to obtain official customer quotations
  • Liaising with insurance companies to prepare customer renewal quotations, obtain issued policy documentation and/or answer questions
  • Maintaining accountability for renewal rates and agreed performance metrics

  • SME customer service and account management
  • Preparing medical quotation slips for renewal SME customers to be sent to insurers and / or preparing renewal reports
  • Handling customer documentation and payment, or supervising team overseeing these processes
  • Working with insurance underwriters to adapt and design medical insurance renewals, where required, at the optimal cost for the client
  • Educating existing customers on insurance products, mechanics and regulatory requirements
  • Liaise as required with insurers to service customers’ needs
  • Working with insurers to obtain quarterly claims utilization report and analysis, when required
  • Proactively building good working relationships with clients and insurers
  • Setting-up and leading meetings with existing to cross-sell additional insurance products
  • Maintaining accountability for new business targets, renewals and agreed performance metrics
  • On-boarding customers to the Bayzat Benefits platform, while also monitoring and driving utilization

  • Training & process development
  • Maintaining knowledge of key market or industry changes
  • Defining and/or re-designing customer service and renewal processes to optimize efficiency
  • Partnering with design & technology team to optimize Bayzat website and platform for user experience, while minimizing required touch points
  • Developing and delivering customer service / sales training on an on-going basis
  • Continuing to re-design training & processes based on learning from day-to-day operations
  • Maintaining and updating CRM to reflect process changes and optimization

What are we looking for?

  • Excellent verbal and written communications skills with HR and C-level professionals in the UAE
  • Strong strategic, critical thinking skills and problem-solving ability
  • Obsessively organized and detail oriented
  • Building strong relationships and ability to work effectively with cross-functionally both internally and externally
  • Experience working in a high-growth environment

Job Specification

Job Rewards and Benefits

Bayzat

Human Resources - Dubai, United Arab Emirates
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