Bayzat is the work life platform that benefits everyone. We are redefining the way work works for the better, making automated HR, payroll, employee benefits and insurance a possibility for all businesses.
We are one of the fastest growing startups in the MENA region with 200+ team members from 30+ different countries.
What will you be doing?
- Where required, the employee may be required to service both individual / family and SME customers simultaneously. The below outlines the corresponding responsibilities of the employee but does not represent an exhaustive or complete list of activities.
- Individual / Family customer service and account management
- Preparing insurance quotations for new customers & existing customer renewals
- Answering and proactively following-up with potential customers by telephone and email
- Educating prospective customers on insurance products, mechanics and regulatory requirements
- Working with brokerage partners, where needed, to obtain official customer quotations
- Liaising with insurance companies to prepare customer renewal quotations, obtain issued policy documentation and/or answer questions
- Maintaining accountability for renewal rates and agreed performance metrics
- SME customer service and account management
- Preparing medical quotation slips for renewal SME customers to be sent to insurers and / or preparing renewal reports
- Handling customer documentation and payment, or supervising team overseeing these processes
- Working with insurance underwriters to adapt and design medical insurance renewals, where required, at the optimal cost for the client
- Educating existing customers on insurance products, mechanics and regulatory requirements
- Liaise as required with insurers to service customers’ needs
- Working with insurers to obtain quarterly claims utilization report and analysis, when required
- Proactively building good working relationships with clients and insurers
- Setting-up and leading meetings with existing to cross-sell additional insurance products
- Maintaining accountability for new business targets, renewals and agreed performance metrics
- On-boarding customers to the Bayzat Benefits platform, while also monitoring and driving utilization
- Training & process development
- Maintaining knowledge of key market or industry changes
- Defining and/or re-designing customer service and renewal processes to optimize efficiency
- Partnering with design & technology team to optimize Bayzat website and platform for user experience, while minimizing required touch points
- Developing and delivering customer service / sales training on an on-going basis
- Continuing to re-design training & processes based on learning from day-to-day operations
- Maintaining and updating CRM to reflect process changes and optimization
What are we looking for?
- Excellent verbal and written communications skills with HR and C-level professionals in the UAE
- Strong strategic, critical thinking skills and problem-solving ability
- Obsessively organized and detail oriented
- Building strong relationships and ability to work effectively with cross-functionally both internally and externally
- Experience working in a high-growth environment