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Senior IT Operations Engineer Job in United Arab Emirates , United Arab Emirates

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 19, 2021
Last Date
May 19, 2021

Job Description


We're building the connected finance businesses deserve. Unleashing them with tomorrow's technology, today. Our flexible payments solutions help global enterprises like Samsung, Deliveroo and Adidas launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We liberate smart, passionate people to collaborate, innovate and do their best work faster. That's why we're one of the most valuable fintech firms around. But we're just getting started. By cutting through financial complexity, we'll empower companies to change the world. Join us. Unlock your potential.

Build tomorrow, today.

Senior IT Operations Engineer at is actively looking for an enthusiastic and experienced IT Operations engineer to be a key figure for providing support to the rapidly expanding business in the MENA region. Primarily responsible for providing world class technical support and direction to users in the region, but also to contribute to global standardisation and implementation initiatives.
Based in our Dubai office, you will work with a wide range of end users across the region to diagnose and resolve technical issues, helping key stakeholders do their job faster and better, whilst contributing to the wider strategy plans of the IT Operations team.
The ideal candidate must be self motivated and be comfortable working with a wider global team. Communication is key, as you will be in contact with all levels of staff, as well as acting as an ambassador of the business when speaking with vendors. You must thrive in fast paced environments, willing to contribute to the development of the team.

About You

  • 3-5 years experience in a Service Desk or IT Service Management role.
  • Experience in administering Gsuite, M365, Azure and Okta is essential
  • An excellent understanding of how networks operate both locally and in the cloud
  • An excellent understanding of SAAS technology, how they are administered and managed.
  • Excellent abilities to manage the monitoring of infrastructure and services.
  • Excellent abilities managing large workloads, and being solely responsible for a large number of users.
  • The ability to work under pressure and in an organised manner.
  • ITIL v4 foundation
  • Experience managing projects and working with key stakeholders

What you will be doing

  • Provide technical support to our local and branch users, on a mix of Windows and Mac devices
  • Administration of accounts within management tools. Okta, Gsuite, Airwatch
  • Take ownership and resolve issues and requests to completion
  • Be involved in project work and responsible for tasks
  • Support and administer a wide range of SAAS apps
  • Document system configurations and update existing system documentation
  • Repair/replace hardware and software as required
  • Take charge and action the IT on/off boarding process to ensure a smooth start date
  • Provide individual and group training and support on request
  • Maintain IT assets & inventories
What we stand for

At, everything starts with our values, including the experience we offer our people.

We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

Want to see us in action?

Take a peek inside here.

More about
We empower businesses to adapt, innovate and thrive with the connected payments they deserve. Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. launched in 2012, and we now have a team of 1000 people across 17 international offices. To date, we’ve raised a total of $830 million, with our recent Series C valuing us at $15 billion.

We believe in equal opportunities is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

Job Specification

Information Technology and Services - Dubai, United Arab Emirates