Implementation Engineer -Magento 2
Checkout.com, United Arab Emirates
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 19, 2021
Last Date
Mar 19, 2021
Location(s)
Job Description
We're Checkout.com
We're building the connected finance businesses deserve. Unleashing them with tomorrow's technology, today. Our flexible payments solutions help global enterprises like Samsung, Deliveroo and Adidas launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.
We liberate smart, passionate people to collaborate, innovate and do their best work faster. That's why we're one of the most valuable fintech firms around. But we're just getting started. By cutting through financial complexity, we'll empower companies to change the world. Join us. Unlock your potential.
Build tomorrow, today.
Web Integration Engineer at Checkout.com
Checkout.com is actively looking for a dynamic & motivated Implementation Engineer responsible for providing our merchants and business partners with a world class technical support during the implementation process.
You will play a critical role in maintaining the trust of our customers, ensuring that any technical queries that arise during the implementation process are answered and escalated when required. Working directly with our customers’ technical teams to resolve issues, you will also collaborate closely with various internal stakeholders across Technology and Business to contribute towards consolidating Checkout.com’s position as a leading online payment solutions provider in the region.
The ideal candidate must be customer-driven and tech-savvy, with solid problem-solving abilities and eager to join a dynamic, agile and fast-growing environment.
About You
- 3+ years Technical Support experience in a Tech/FinTech company is a plus
- Experience with Magento 2 One-Step-checkout module
- Experience with other PHP eCommerce platforms such as Woocommerce, Prestashop and Opencart
- Strong coding skills (Ideally Magento or Woocommerce with Java, PHP, C# or other as a plus)
- Understanding of JavaScript and .NET appreciated
- Knowledge of WAMP/LAMP stacks
- Experience with Git
- Familiarity of Android and iOS is a plus
- Excellent communication skills, ability to build and maintain strong relationships
- Ability to work in a customer focused and target driven environment
- Fluency in English with Arabic as a plus
What you will be doing
- Provide first- and second-line support to merchants during their implementation of Checkout.com payment processing technology
- Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, and go live support
- Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
- Partner internally with Business Support, Sales, Software and Web Development to resolve issues that arise during customer trials, integrations, or post implementation support
- Advise Management on support issues which impact customer satisfaction and provide recommendations for appropriate actions
- Ability to multitask with multiple projects and integrations of key customers
- Maintain/update existing libraries/plugins used in integrations
What we stand for
At Checkout.com, everything starts with our values, including the experience we offer our people.
#Aspire
We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.
#Excel
We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.
#Unite
We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.
Want to see us in action?
Take a peek inside here.
More about Checkout.com
We empower businesses to adapt, innovate and thrive with the connected payments they deserve. Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, th
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