Regional ICQA Leader
Amazon, United Arab Emirates

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Amazon is looking for a Regional Senior Manager to lead the Quality function in Egypt, Kingdom of Saudi Arabia and the United Arab Emirates.
The Regional Senior Manager role in ICQA owns complete responsibility for Quality for a Region involving multiple FCs. He/she attends the Regional WBR meetings. As part of the weekly review of metrics on IRDR, Net Adjustments, Concessions, FPY, FC Damages, GCA compliance etc. the Regional Senior Manager ensures that the necessary deep dive behind the metrics is comprehensive and helps the FCs define and execute action plans to drive improvement in performance. Depending on the metrics involved, the action plans can require interaction with Inbound Supply Chain, RBS, FC Operations, EU Packaging, Learning and Development, Loss Prevention, AFT team in Seattle, WW SOX compliance team, Retail management, ATS etc. But it all starts with a granular understanding of the metrics and a proper deep dive behind the metrics to understand true root causes and to identify right team to work with to define corrective actions.
As the leader of a Region, the Regional Senior Manager provides high-level guidance for the region to minimize defect injection in all the FCs by working closely with the afore-mentioned teams. For example, he/she works with the Learning and Development team to ensure that all associates receive training to deliver error free performance and proper coaching and feedback is provided to the associates who need it. Another major part of the ICQA responsibility is to manage the ICQA associate performance to remove existing defects in the FCs through multiple Count types. This requires daily performance management of ICQA teams to deliver the best Count performance in terms of accuracy as well as efficiency to deliver on annual targets for each FC. In addition to count management, the ICQA team is also responsible for numerous audits in the FCs to measure defect injection and create a rapid feedback loop within processes that lack one - such as Bin etiquette, Missorts, Receive container, Pack Shipment, Gaylord loading etc. Managing the aggregate output of the region’s audits toward an overall goal, tracking the time investment in each audit and ensuring corrective actions based on audit findings, is a key responsibility.
This position requires a candidate with the proven ability to drive process improvements and the ability to maintain impeccable quality levels in the face of explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. They must be able to teach and educate managers and associates on the importance of inventory control & quality assurance and lead and develop a team of direct reports.

Tasks/ Responsibilities:
· Lead & supervise a team of managers (direct-line supervisor) in Inventory Control / Quality Assurance operations within the network.
· Drive creation of quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the Fulfillment Centers (FC) to meet and exceed Business Plans.
· Measure the quality and inventory transaction integrity accuracy while providing feedback to the operations.
· Review and analysis of customer defect data with development of corresponding action plans to reduce defects.
· Develop and execute daily, weekly & monthly action plans that increase quality, inventory accuracy and service
· Ensure compliance to SOX requirements across all MENA sites.
· Establish and maintain defect free inventory handling procedures for all sites.
· Plan for and identify root causes of inventory deviation through cause and effect analysis.
· Teach and educate managers and associates on the importance of inventory control & quality assurance.
· Work closely with support staff to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.
· Gain consensus to push change forward while keeping variation between sites to a minimum.
· Will travel to other sites to evaluate and ensure compliance of IC/QA initiatives and work with the team.

BASIC QUALIFICATIONS

Basic qualifications
The successful candidate will have:
· Experience of remote team management and team development.
· 5+ years in ICQA Operations Management, with the proven ability to show improvement in a continually developing environment
· 5+ years in leading international teams across different countries.
· Experience in virtual team management
· Experience in the analysis of defect data and defect reduction planning
· Strong analytical, mathematical and data analysis capability
· Achievement of the right results - Gets the important things done, resourceful. Maintains effective pace and produces conclusive, measurable results within time commitments. Builds things that work
· Consistently provides the highest quality product or service. Completes work accurately. Pays attention to detail
· Experience with Operational Excellence (Six Sigma), Project Management (Prince, PMI, IPMA)
· Ability to show Inventory & Quality improvement in a continually improving environment.
· Candidate must be a quick study on various software systems and data analysis tools. This position requires a candidate with the proven ability to drive process improvements & the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
· Strong commitment to employee development as well as a demonstration of dedication, motivation, & intelligence. Strong oral & written communication skills, as well as a strong technical and analytical aptitude.

PREFERRED QUALIFICATIONS

Preferred qualifications
· Strong analytical, math, data analysis, listening & communication skills
· Strong cross-functional team management skills
· Experience in analyzing shop-floor processes and trends and recommending improvements
· Familiarity with Lean concepts, Kaizens, Control Plan, FMEA and poka-yoke

Job Rewards and Benefits