Logistics Rider And Training Manager
Talabat, United Arab Emirates
Job Description
As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.
Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!
What's On Your Plate?
What’s on Your Plate?
Design learning courses, training programs, and workshops for riders about internal SOPs and new features/policies.
Responsible for onboarding of new riders and reboarding of existing riders.
Lead entire rider lifecycle to improve retention of existing riders.
Build training SOPs and metrics to measure rider performance and compliance.
Conduct Rider Engagement activities and Focused Group discussions with Riders to understand their pain points and work on them.
Documenting all training activities .
Assessing the effectiveness of training through surveys/feedback.
Groom rider quality (behaviour, appearance, professionalism, presentation etc).
Setting up a performance improvement plan to improve performance of low performing riders.
Reduce rider complaints originating from customers.
Manager a team of rider trainers.
Job Specification
What did we order?
Bachelor's Degree, MBA is a plus.
5-8 years of experience as a training professional and in food/grocery tech industry is highly preferred.
Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
People management skills: Experience of managing bigger group of people.
Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.
Ability to analyze data and derive insights from comprehensive data reports.
Ability to deal with ambiguity, work under pressure, handle stress.
Influencer and a negotiator with good public speaking and presentation skills.